Customers in the United States can sign up for an eligible T-Mobile package that includes a Netflix subscription.
Once you've signed up, you'll need to link your new or existing Netflix account.
Link via activation link or website
Once you've signed up for an eligible package, you will receive an SMS that contains an activation link.
Click the link or sign in directly to the my.t-mobile.com/plan-benefits website.
Select Manage Add-ons > Shared Add-ons, scroll to Netflix on Us service and expand the section, then select Manage Netflix.
Select Sign up for Netflix On Us.
Follow the prompts to link your existing Netflix account to your T-Mobile package, or create a new Netflix account and link to your T-Mobile package.
For more information, visit T-Mobile's Netflix On Us support page.
If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.
DVD accounts cannot be linked to a T-Mobile package. Only Netflix streaming accounts can be linked.
If you have a Netflix DVD-only account, you can sign up for a streaming account with a different email address in order to link Netflix to your T-Mobile package.
If you have a Netflix streaming account that is connected with a DVD plan, you will need to remove streaming and sign up for a separate streaming account with a different email address in order to link your T-Mobile package.
If you have linked a Netflix streaming account to your T-Mobile package, you cannot add a DVD plan. You will need to sign up for a DVD plan with a separate email address and payment method.
Please contact your provider to see if Netflix is included with your package.
If you cancel your package or service, one of two things will happen:
If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.
If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.
Visit netflix.com/ChangePlan to select an available plan. You cannot downgrade to a plan lower than what is included in your package.
If you upgrade your Netflix plan, your bill will reflect the additional charge based on Netflix retail price.
Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.
It's possible that you accidentally mistyped your email while linking your account and created a duplicate account. To resolve this, try the following:
Make sure you are signed out of Netflix on the device you're using.
Sign in to your account on the my-Tmobile Benefits page or the mobile app.
Select if you can’t remember the email address you used to register for Netflix, recover it here, which redirects you to the Netflix Sign In page with your email address auto-populated.
Confirm that the email address you entered is typed correctly. If not, follow the steps under "I accidentally linked the wrong Netflix account to my package" to link the correct account.
When you switch from the ONE plan to either the Magenta or MagentaPlus plan, your Netflix account will not be affected. You will be able to continue streaming and your account will continue to be linked to your T-Mobile plan.
Please contact T-Mobile customer support to cancel your T-Mobile package and stop paying for Netflix.
If your Netflix account has a valid payment method on file, we will immediately resume billing that payment method and your streaming will continue uninterrupted. If you want to cancel your Netflix plan, please contact us after you've canceled with your provider.
If your Netflix account doesn't have a valid payment method on file, your account will immediately go on hold. To continue streaming, you must visit your Netflix Account page and add a new payment method.
You can contact T-Mobile customer support at 1-800-937-8997.