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Using Netflix with a T-Mobile Netflix on Us Package

Customers in the United States can sign up for an eligible T-Mobile package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

For step-by-step instructions on how to activate via the T-Mobile website or mobile app, visit T-Mobile's Netflix On Us support page.

Once you've signed up for an eligible package, you will receive an SMS that contains an activation link.

  1. Click the link to be directed to my.t-mobile.com, or the T-Mobile app if you have it installed.

  2. Sign in to your T-Mobile account.

    Note:If you don't know your T-Mobile login, please contact T-Mobile for assistance.

  3. Select Activate Netflix.

  4. Follow the prompts to link your existing Netflix account to your T-Mobile package, or create a new Netflix account and link to your T-Mobile package.

For more step-by-step instructions and a video, visit T-Mobile's Netflix On Us support page.

If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

If you previously paid through Apple and have linked your account to a partner package since October 25, 2021, you must also cancel your subscription through Apple to avoid future charges by Apple.

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

If you cancel your package or service, one of two things will happen:

  • If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

  • If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

The option to change your Netflix plan depends on your package.

  • Go to netflix.com/account to check if you're eligible, then choose an available plan.

    • You cannot downgrade to a plan lower than what is included in your package.

    • Plan changes take effect immediately.

    • The price difference (based on Netflix retail value) will be reflected on your next bill.

  • If you don't see the option to change your plan, contact your package provider to check eligibility.

  • If your plan change is declined by your provider, you may need to contact them to take additional action.

Note:You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.

If you are the account owner with extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider. However, we will cancel your extra member(s) immediately once activation is complete and the extra member(s) will receive an email confirmation.


If you are an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings. Once complete, we will notify the account owner that you have been removed as an extra member from their account.


Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

When you switch from the ONE plan to either the Magenta or MagentaPlus plan, your Netflix account will not be affected. You will be able to continue streaming and your account will continue to be linked to your T-Mobile plan.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

  • If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

  • If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here, you can Change account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your my-Tmobile account (make sure you are signed out of Netflix).

      Note:If you don't know your T-Mobile login, please contact T-Mobile for assistance.

    2. Select the Account tab > your phone #.

    3. Under Active Add-ons select your Netflix plan on the Add-on Details page > Manage Netflix in the fine print.

    4. Select Recover your account.

    5. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Your Netflix account may be canceled if:

  • you cancel or pause

    • a package that is linked to a Netflix account

    • a Netflix subscription that was added to your package

  • we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

Please contact T-Mobile customer support to cancel your T-Mobile package or Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

You can contact T-Mobile customer support at 1-800-937-8997.

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