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Netflix says 'Sorry, we could not reach the Netflix service. (-2)'

If you see an error that says

Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (-2).

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Go to Netflix.com on a web browser

  1. Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.

  2. Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.

    • If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

If you are experiencing this error on an Android TV-based streaming media player or smart TV, make sure you have installed the Netflix app from the Google Play Store.

If you do not see the Netflix app in the Google Play Store, your device is not compatible with Netflix, and you will need to use a different device to stream.

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