If you see an error that says
Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (-2).
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
To pinpoint the issue:
If you are experiencing this error on an Android TV-based streaming media player or smart TV, make sure you have installed the Netflix app from the Google Play Store.
If you do not see the Netflix app in the Google Play Store, your device is not compatible with Netflix, and you will need to use a different device to stream.