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1072 AB Amsterdam, the Netherlands
Share Capital: 12,500 Euros
Director: Rob Zimmermann
For the fastest answer to your questions, we encourage you to reach out to our customer service. You can reach us via phone or chat at help.netflix.com/contactus, or through the Netflix app on your iOS or Android smartphone.
We are required by law to provide an electronic link to the ODR Platform, which is available at ec.europa.eu/consumers/odr. However, Netflix will not participate in an alternative dispute procedure before a consumer arbitration board and does not have a legal obligation to do so.
If you are a member in Germany and wish to contact Netflix regarding the protection of minors, including maturity ratings for content, parental controls or Kids profiles, please direct your inquiry to:
Designation: Youth Protection Officer
Netflix is a member of Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM). For any complaints about the age-ratings displayed on Netflix, you can also use the complaint form of FSM that is available at fsm.de/beschwerdestelle/inhalte-melden.
If you have a request for a TV show or movie, see Request TV shows or movies.