For the fastest answer to your questions, we encourage you to reach out to our customer service. You can reach us via phone or chat at help.netflix.com/contactus, or through
the Netflix app on your iOS or Android smartphone.
1. Contractual partner and point of contact for Netflix members:
Netflix Services Germany GmbH
Friedrichstraße 88
10117, Berlin, Germany
HRB: 161264 B
VAT: DE 297753810
Share Capital: 25,000 Euros
Directors: Reg Thompson and Emily Catlin
E-mail: support-de@cs.netflix.com
2. Provider of the Netflix service and editorial responsibility for the audiovisual content:
Netflix International B.V.
Karperstraat 8-10
1075 KZ Amsterdam, the Netherlands
KvK: 62266519
VAT: NL853746333B01
Share Capital: 12,500 Euros
Director: Rob Zimmermann
E-Mail: support-de@cs.netflix.com
We are required by law to provide an electronic link to the ODR Platform, which is available at ec.europa.eu/consumers/odr. However, Netflix will not participate in an alternative dispute procedure before a consumer arbitration board and does not have a legal obligation to do so.
If you have a request for a TV show or movie, see Request TV shows or movies.
For more ways to contact, see Netflix Corporate Information.