Impressum

Netflix International B.V.
Stadhouderskade 55
1072 AB Amsterdam, the Netherlands

KvK: 62266519
VAT: NL853746333B01
Share Capital: 12,500 Euros
Director: Rob Zimmermann
E-mail: impressum@netflix.com

For the fastest answer to your questions, we encourage you to reach out to our customer service. You can reach us via phone or chat at help.netflix.com/contactus, or through the Netflix app on your iOS or Android smartphone.

We are required by law to provide an electronic link to the ODR Platform, which is available at ec.europa.eu/consumers/odr. However, Netflix will not participate in an alternative dispute procedure before a consumer arbitration board and does not have a legal obligation to do so.

Protection of Minors

If you are a member in Germany and wish to contact Netflix regarding the protection of minors, including maturity ratings for content, parental controls or Kids profiles, please direct your inquiry to:

Designation: Youth Protection Officer

Email: jugendschutzbeauftragter@netflix.com

Note:
This email address is only intended for questions, comments, or concerns related to the protection of minors. For other issues or concerns, please search our Help Center.

Netflix is a member of Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM). For any complaints about the age-ratings displayed on Netflix, you can also use the complaint form of FSM that is available at fsm.de/beschwerdestelle/inhalte-melden.

If you have a request for a TV show or movie, see Request TV shows or movies.