Netflix International B.V.
Stadhouderskade 55
1072 AB Amsterdam, the Netherlands

KvK: 62266519
VAT: NL853746333B01
Share Capital: 12,500 Euros
Director: Rob Zimmermann

For the fastest answer to your questions, we encourage you to reach out to our customer service. You can reach us via phone or chat at, or through the Netflix app on your iOS or Android smartphone.

We are required by law to provide an electronic link to the ODR Platform, which is available at However, Netflix will not participate in an alternative dispute procedure before a consumer arbitration board and does not have a legal obligation to do so.

Protection of Minors

If you are a member in Germany and wish to contact Netflix regarding the protection of minors, including maturity ratings for content, parental controls or Kids profiles, please direct your inquiry to:

Designation: Youth Protection Officer


This email address is only intended for questions, comments, or concerns related to the protection of minors. For other issues or concerns, please search our Help Center.

Netflix is a member of Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM). For any complaints about the age-ratings displayed on Netflix, you can also use the complaint form of FSM that is available at

If you have a request for a TV show or movie, see Request TV shows or movies.