Netflix Error 1017

If you experience the error code 1017 on your Android phone or tablet, it typically indicates you're using an out-of-date version of the Netflix app. Please download all available Android and Netflix app updates before continuing. If all available updates have been installed and you're still experiencing this issue, follow the troubleshooting steps below.

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.
  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

Turn your device off, then back on

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

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