Netflix Playback Error 1017 on Android devices

This error is commonly associated with older versions of our Netflix Android app. Please make sure to download all available Android and Netflix app updates first. If all available updates have been installed and you're still experiencing this problem, please try the steps below.

Clear the Netflix application data
  1. From the Android Home Screen, select Settings.
  2. Select Application Manager, Applications or Apps.
    • If you can't find your Application Manager, refer to your owner's manual or contact your phone manufacturer for further assistance.
  3. Select Netflix.
  4. Select Clear data, then OK.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. Restarting the device is often enough to restore your ability to connect to our service.

Be sure that the device is turned completely off, or even unplugged, if possible -- it's much more effective at refreshing the device's network connection than putting the device into standby or "sleep" mode.

Wait time: less than 1 minute