Netflix Error 1017 on Android devices

If you experience the error code 1017 on your Android device, it is commonly associated with older versions of the Netflix Android app. Please download all available Android and Netflix app updates before continuing. If all available updates have been installed and you're still experiencing this issue, follow the troubleshooting steps below.

Clear the Netflix application data
  1. From the Android Home Screen, select Settings.
  2. Select Application Manager, Applications or Apps.
    • If you can't find your Application Manager, refer to your owner's manual or contact your phone manufacturer for further assistance.
  3. Select Netflix.
  4. Select Clear data, then OK.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. Restarting the device is often enough to restore your ability to connect to our service.

Be sure that the device is turned completely off, or even unplugged, if possible -- unplugging the device for at least one minute is much more effective at refreshing the network connection than putting it into standby or "sleep" mode.