Netflix Error 1017 on Android devices

If you experience the error code 1017 on your Android device, it is commonly associated with older versions of the Netflix Android app. Please download all available Android and Netflix app updates before continuing. If all available updates have been installed and you're still experiencing this issue, follow the troubleshooting steps below.

Clear the Netflix application data

Android 6.0 or higher:

  1. From the Android home screen, select Settings.
  2. Select General.
    • If you do not see General, continue to the next step.
  3. Select Apps.
  4. Select Manage Applications, Application Manager, or Manage All Apps.
  5. Select Netflix.
  6. Select Storage.
  7. Select Clear Data, then OK.
  8. Try Netflix again.

Android 5.9 or lower:

  1. From the Android home screen, select Settings.
  2. Select General.
    • If you do not see General, continue to the next step.
  3. Select Applications.
  4. Select Manage Applications, Application Manager, or Manage All Apps.
  5. Select Netflix.
  6. Select Storage.
  7. Select Clear Data, then OK.
  8. Try Netflix again.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. Restarting the device is often enough to restore your ability to connect to our service.

Be sure that the device is turned completely off, or even unplugged, if possible -- unplugging the device for at least one minute is much more effective at refreshing the network connection than putting it into standby or "sleep" mode.