Using Netflix on your Virgin Media set-top box

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Using Netflix on your Virgin Media set-top box

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Using Netflix on your Virgin Media set-top box

Welcome to Netflix on your Virgin Media set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Set up Netflix

Sign out of Netflix

Netflix in Ultra HD

Netflix in HDR

Netflix is available on select Virgin Media set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

HDR
HDR capable devices will allow you to stream Netflix in HDR when connected to a compatible TV.

Device Series	Supported Regions	Resolution	Subtitles & Audio
The TiVo Box	UK	1080p	Subtitles, Alternate Audio, 5.1 Surround Sound
V6 powered by TiVo	UK	4K	Subtitles, Alternate Audio, 5.1 Surround Sound

To connect your Virgin Media set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Home Screen

Press the Menu button on your remote.
Navigate left and select Media.
Navigate left and select Apps.
Navigate to the TV & Video category.
Locate the Netflix app and press OK.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Connect from Channel 204

Use your remote to navigate to Channel 204.
Select OK to launch the Netflix app.
Enter the Parental Control PIN (the default PIN is 1234)
- Having trouble with your PIN? See Virgin Media's support site for help.
Once in the Netflix app, select Sign In.
- If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

Start at the TiVo home screen by selecting Home.
Choose Help & Settings.
Select System Info.
Select Netflix Account Information.
Select Sign Out of Netflix Account.
You will now be given the option to sign in as a different Netflix member.

Netflix is available in Ultra HD on select Virgin Media set-top boxes. To stream in Ultra HD, you will need:

A 2014 or newer Ultra HD TV with the Netflix app, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High or Auto. More information about video quality settings can be found in our playback settings article.

The following Virgin Media models currently support Netflix in Ultra HD:

V6 powered by TiVo

Netflix is available in HDR on select Virgin Media set-top boxes. To stream in HDR, you will need:

A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.)
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.

The following Virgin Media models currently support Netflix in HDR:

V6 powered by TiVo

Back to Home

Using Netflix on your Virgin Media set-top box

Welcome to Netflix on your Virgin Media set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Set up Netflix

Sign out of Netflix

Netflix is available on select Virgin Media set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Device Series	Supported Regions	Resolution	Subtitles & Audio
Horizon TV HD+	Ireland	1080p	Subtitles, Alternate Audio, 5.1 Surround Sound

To connect your Virgin Media set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Menu

Press the Menu button on your remote.
Navigate left and select Media.
Navigate left and select Apps.
Navigate to the TV & Video category.
Locate the Netflix app and press OK.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Connect from Channel 300 or 999

Use your remote to navigate to Channel 300 or 999.
Select OK to launch the Netflix app.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

Begin from the Netflix home screen.
Press the Back button on your remote.
Select the gear icon on the right.
Select Sign out.
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

Begin from the Netflix home screen.
Press the Back button on your remote.
Select the gear icon on the right.
Select Exit.
Select OK.

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