When starting a new account or inviting an extra member, members can transfer a profile from an existing account to the new one, including recommendations, viewing history, My List, saved games, settings, and more.
Profile Transfer
When a new account is started with an existing profile, the following will be copied to the new account. With the exception of game saves, this will not remove the profile from the original account. You can think of this like copy & paste.
Recommendations
Viewing history (including ratings)
“My List” titles
Saved games & game handle (NOTE: saved games and game handle will be removed from the original profile)
Settings (language and subtitle settings, autoplay settings, maturity rating viewing restrictions)
Miscellaneous items (profile name/icon, test participation selection)
Extra Member
When a member adds an extra member who is already using an existing profile from their account, the following information will be moved from the member's account to the extra member's account as part of the profile (and removed from the original account). You can think of this like cut & paste.
Recommendations
Viewing history (including ratings)
“My List” titles
Saved games & game handle
Settings (language and subtitle settings, autoplay settings, maturity rating viewing restrictions)
Miscellaneous items (profile name/icon, test participation selection)
Payment information won't be transferred to the new account when transferring a profile. A payment method will have to be added by the person doing the transfer.
All profiles from active accounts can be used with this feature except PIN-protected profiles and Kids profiles.
A profile with a PIN must have that PIN removed before it can be transferred.
With the exception of saved games, the profile being transferred will not be removed from the original account. You can always create, edit, and delete profiles in Manage profiles.
This feature cannot be used to transfer a profile to an existing account.
This feature cannot be used to duplicate a profile within an account.
Profile transfer must be done in a browser on a computer, phone or tablet.
If you’re seeing this message when trying to transfer a profile, please see this article for troubleshooting steps.