Extra Members

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix.

Account owners can buy an extra member slot and invite people outside their household to use Netflix. See Plans and Pricing for extra member prices.


An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join.


Extra member benefits and differences

Benefits

Extra members can enjoy many of the same benefits as other Netflix members:

Differences

Key differences between extra member accounts and typical member accounts:

  • Extra members can watch Netflix on any device, but only on 1 device at a time.

  • Extra members can also download titles, but only on 1 phone or tablet at a time.

  • Extra members can only have 1 profile and cannot create additional profiles.

  • Extra members must activate their account in the same country associated with the account owner's.

    • Example: If the account owner signed up in Costa Rica, the extra member must create and activate the extra member account in Costa Rica.

Managing an extra member account

If you need help adding or managing an extra member account, follow the steps below based on who's using the account.

Account owner
Extra member

Account owner


Adding or managing extra members

Add an extra member

Netflix members who have an a Standard or Premium plan can add an extra member by buying an extra member slot. 

  • Standard plan can add 1 extra member.

  • Premium plan can add up to 2 extra members.

Note:
Extra members cannot be added to ad-supported plans, accounts with a DVD plan, partner packages, or third-party billed accounts.

Adding an extra member involves the following 3 steps:

  1. Buy an extra member slot.

  2. Invite your extra member.

  3. Your extra member sets up their own account and uses it to enjoy Netflix.

Follow the instructions below to add an extra member.

From a web browser

  1. Go to Buy an extra member slot.

    • You can also go to Extra Members > Buy an extra member slot on your Account page.

  2. Review and confirm your new payment amount and new billing date.

    • You will not be charged until you confirm the new amount. 

    • Since Netflix is a prepaid service, your billing date will change based on the remaining balance of your last payment.

  3. Select Start Extra Member.

  4. Set up your extra member by entering their name, email address, and your name. (We’ll use this info to send them invitation emails.) 

  5. Choose if you want to transfer an existing profile or let the extra member create a new profile. 

    • Follow these steps if you want to turn on profile transfers when inviting an extra member.

  6. The extra member receives an email from Netflix with a unique invitation link (you’ll be notified when they activate their extra member account). 

    • You can also go to Extra Members > Manage extra members to copy the invitation link and send it directly to the person you invited.

From a TV

Select a profile and if you see To keep sharing with someone who doesn’t live with you, please add an extra member, follow these steps:

  1. Select Learn More.

  2. Choose Start Extra Member or Continue to Netflix. (You'll see your new monthly payment amount and new billing date.)

    • If you select Start Extra Member, you will be charged your new monthly payment amount on your new billing date.

  3. You will see One more step: Who is your extra member? Select Next.

  4. Enter the phone number of the extra member you are inviting and select Send.

    • We will send them a text message with an invitation link that will expire in 24 hours.

    • You can select Continue to Netflix to return to the Netflix homepage.

  5. Extra member taps the invitation link to create a new account and name their profile. Now they can enjoy Netflix!

    • You’ll be notified when they activate their extra member account

    Note:
    If you would like to transfer an existing profile to your extra member, follow the "From a web browser" instructions above.

Add an extra member to a package or third-party billed account

Extra members cannot be added to partner packages or third-party billed accounts.

Link an account with extra members to a package

If your account has extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider. Since extra members cannot be added to partner packages or third-party billed accounts, we will cancel your extra member(s) immediately once activation is complete and you and the extra member(s) will receive an email confirmation.

Transfer a profile to an extra member account

When buying an extra member slot, you can choose an existing profile to transfer so the extra member can keep their recommendations, viewing history, My List, saved games, settings, and more.

From a web browser, follow these steps to transfer a profile when buying an extra member slot:

  1. Sign in to your account

  2. Go to Extra Members > Buy an extra member slot on your Account page.

  3. Follow the steps above to "Add an extra member."

    • When asked Which profile should they use? select the existing profile you want to transfer so it can be offered to your extra member.

Change extra member and remove existing one

You can change an extra member at any time, up to 2 times per billing period. 

  • Once changed, the current extra member will lose access to Netflix immediately. 

  • You can always re-add the person to an available extra member slot, or the person who was removed can sign up for their own account.

 


From a web browser, follow these steps to change an extra member:

  1. Go to Manage extra members.

    • You can also go to Extra Members > Manage extra members on your Account page.

  2. Select Remove recipient.

    • If your extra member has not activated their account, select Cancel invitation.

  3. Confirm you want to remove the selected extra member.

  4. Confirmation will display at the top of the page, and an email confirmation will also be sent to you and the extra member.

  5. You can invite someone else by selecting Set up invitation.

Cancel an extra member slot

You can cancel an extra member slot at any time.

  • Once canceled, the extra member can continue to watch Netflix until the end of the current billing period.

  •  You can always re-add the person to an available extra member slot, or the person who was removed can sign up for their own account.

From a web browser, follow these steps to cancel an extra member slot:

  1. Go to Manage extra members.

    • You can also go to Extra Members > Manage extra members on your Account page. 

  2. Select Cancel slot.

  3. Select Cancel extra member slot on the next screen.

  4. You’ll see a confirmation at the top of the page that includes the last date your extra member can watch Netflix. You and the extra member will also receive an email confirmation.

Restart an extra member slot

If you canceled an extra member slot and your billing period hasn't ended, you can stop cancellation and resume access for your extra member by restarting the extra member slot.

Note:
Extra members cannot restart the extra member slot or use your payment method.

From a web browser, follow these steps to restart an extra member slot:

  1. Go to Manage extra members.

    • You can also go to Extra Members > Manage extra members on your Account page. 

  2. Select Restart.

  3. You’ll see a confirmation at the top of the page that confirms the extra member slot was restarted. You and the extra member will also receive an email confirmation.


If you canceled an extra member slot and are already in the next billing period, follow the instructions in "Add an extra member'"above.

Cancel primary account but keep extra member slot

Extra members can only be added to an existing Standard or Premium plan. So if the primary account is canceled, any extra member slots will also be canceled.

Note:
Extra member slots can't be added to ad-supported plans, accounts with a DVD plan, partner packages, or third-party billed accounts.

Troubleshooting

Extra member did not receive invitation

If the extra member did not receive the invitation, there are a few steps you can take.

From a web browser, go to Manage extra members.
(You can also go to Extra Members > Manage extra members on your Account page.)

  • Check the recipient's email address in the Invitation sent to field, and make sure there aren’t any errors or misspellings in the email address. 

  • Copy the invitation link and send it directly to the person you invited.

  • Cancel and resend the invitation with the following steps:

    1. Select Cancel invitation.

    2. Confirm you want to cancel the invitation.

    3. Select Set up invitation to invite that person again. (Consider using a different email address.)

Extra member did not accept the invitation

If the extra member has not accepted their invitation, we will send them multiple reminder emails for 1 month. You will also receive an email notification.

You can resend the invitation using the steps under “Extra member did not receive invitation,” or you can cancel the extra member slot.

Cannot add an extra member to your account

The following conditions may be preventing you from adding an extra member.

  • Extra members can only be added to Standard or Premium plans in countries where the extra member feature is available.

  • You can only invite or remove extra members twice within the same billing period. Try again on your next billing period.

  • You cannot add an extra member if they live in a different country than the one associated with your account.

  • You cannot add an extra member if you canceled your membership, even if you still have time left before the end of your billing period.

  • You cannot add an extra member if you pay through a third-party or a partner package.

  • You cannot add an extra member to an ad-supported plan.

  • You cannot add an extra member to an account with a DVD plan.

Cannot invite current or former Netflix member to be an extra member

This is not currently supported.

Former members can only be invited again if they were previously an extra member.

Extra member

Managing extra member accounts

Accept invitation to become an extra member

An account owner may choose to share their account with you by buying an extra member slot and inviting you as their extra member. To set up your extra member account, follow the steps below from your invitation.

If you lose your invitation link or it has expired, you can activate your extra member account from a TV, or ask the account owner to send a new invitation.

From an email invitation

The account owner may have sent you an invitation through email. To accept the invitation and create your extra member account:

  1. Open the email invitation you received.

  2. Select Get Started. You will be redirected to a web browser. 

  3. Select Next

  4. Set up an extra member account by creating a password. Select Next.

  5. Name your profile and select Next to finish setting up your account. 

    • If the account owner transferred a profile, you will see the option to choose an existing profile to Activate Membership, or start fresh.

    Note:
    You won't be asked to enter any payment method information to create an extra member account.

From a text invitation

The account owner may have sent you an invitation through text. To accept this invitation and create a new extra member account:

  1. Select the link from the invitation text you received.

    Note:
    This link expires after 72 hours. If your link has expired, follow instructions in the “Activate extra member to watch now” section below.
  2. You will be redirected to a Netflix screen letting you know you are invited to use Netflix as an extra member. Select Next

  3. Set up an extra member account by entering your email address and creating a password. You won't be asked to enter any payment method information to create an extra member account. 

Note:
If you prefer to transfer a profile instead of creating a new profile, ask the account owner to re-invite you from a web browser instead.

From your TV: 'Activate extra member to watch now'

If your invitation link has expired, you have the option to activate your extra member account from your TV:

  1. Open Netflix on your TV.

  2. See Activate extra member to watch now screen and select Activate Now.

  3. Enter your phone number and select Finish.

  4. Select Continue to Netflix to stream on your TV.


To finish setting up your account so you can stream on any other device:

  1. Open the text that you received from Netflix.

  2. Select the link from the text.

  3. You will be redirected to a Netflix screen letting you know you are invited to use Netflix as an extra member. Select Next

  4. Set up an extra member account by entering your email address and creating a password.

Note:
If you prefer to transfer a profile instead of creating a new profile, ask the account owner to re-invite you from a web browser instead.

Change email or password

Since extra members have their own login, you can change your email or password as follows:

  1. Sign in to your Netflix account from a web browser.

  2. Select Change email or Change password.

    • If you change your email, we will send a verification code that you will need to enter on the screen before you can enter the new email address.

    • If you change your password, you will need to enter your current password. You can also reset your password by selecting Forgot password?.

Stream on a new device

Extra members can stream on 1 device at a time at the same quality as the plan the account owner has chosen. To switch between devices or stream on a new device:

  1. Open Netflix on the device you want to use to watch Netflix

  2. A po-up will display Are you an extra member?

    Note:
    If you sign in on the Netflix app and do not see this, wait 24 hours and try again. 
  3. Select Sign in Extra Member and sign in using the email and password you used to create your extra member account.

Cancel account

Extra members can cancel their account at any time. Once canceled, you will lose access to Netflix immediately and you won’t be able to return as an extra member unless someone invites you again. 

You can rejoin Netflix using the same login and a payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences, and account details will still be available.

To cancel your extra member account:

  1. Sign in to your Netflix account from a web browser.

  2. Select Cancel Membership > Finish Cancellation.


The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.

Change video quality, add profiles, or watch on more devices at the same time

Extra members can only watch Netflix at the same video quality as the account owner, and can only have 1 profile and watch on 1 device at a time. 

If you want a higher video quality or the ability to create more profiles and/or watch on more devices at the same time in the same household, you will need to sign up for your own account. See “Create separate account” below for details.

Create separate account

An extra member already has their own account and password, but the membership is paid by the account owner. You will need to create a separate account if you want to:

  • Use your own payment method to pay for Netflix.

  • Create more than 1 profile.

  • Watch on more than 1 device at a time within the same household.

  • Create an account, but live in a different country than the one associated with the account owner.


To create a separate account:

  1. Sign in to your Netflix account from a web browser.

  2. Go to Plan Details and select Upgrade plan.

  3. Choose the plan option you prefer.

  4. Enter your payment details to start your membership and start watching Netflix. 

  5. You can create additional profiles for other people who live with you.

Link an extra member account to a package

As an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings. Once complete, we will notify the account owner that you have been removed as an extra member from their account.

Troubleshooting

Did not receive invitation email from Netflix

  1. Check your promotion or spam folders.

  2. Reach out to the account owner and ask them to:

    • Check if your email address on the extra member invitation is correct or misspelled.

    • Send the invitation link via SMS or email.

    • Cancel and resend the invitation.

Unable to create extra member account

You will not be able to create an extra member account if you:

  • Live in a different country than the person who invited you as an extra member.

  • Use a VPN, proxy, or “unblocker” service.


If neither of these scenarios apply to you, please contact us.

Cannot watch Netflix

Check to see if any of the following are true:

  1. Are too many people using the extra member account? 

    • Extra members can only watch on 1 device at a time.

    • In order to watch on more devices at the same time in the same household, you will need to sign up for your own account with a Standard or Premium plan.

  2. Has the account owner changed the extra member and removed you?

    • If you were removed as an extra member, you will immediately lose access to Netflix.

    • You can return as an extra member if someone invites you again.

    • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.

  3. Has the account owner canceled the extra member slot?

    • If they canceled your extra member slot, you will lose access to Netflix at the end of that billing period.

    • You can return as an extra member if someone invites you again.

    • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.

  4. Is the account on hold?

    • The primary account, including extra member accounts, cannot watch Netflix if the account is on hold.

    • Please contact the person who added you as an extra member since they will need to resolve the hold.

  5. Has the account owner linked their account to a partner package?

    • If yes, their extra member slots were immediately canceled when they finished linking their account.

    • You can return as an extra member if someone invites you again.

    • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.

関連記事