Netflix Direct Media Buys Terms

NETFLIX ADVERTISING TERMS (USA)

Effective Date: April 1, 2025

These terms and conditions (“Advertising Terms”), together with the Policies (as defined below) and the corresponding Insertion Order (“IO”) (collectively, the “Agreement”) govern the placement of advertisements (“Ads”) on any digital media property sold to advertiser (“Advertiser”), or agency (“Agency”) on behalf of Advertiser, by the Netflix entity (“Netflix”) listed in an IO referencing these Advertising Terms. “Buyer” will refer to Advertiser and/or Agency as applicable. 

  1. Insertion Order; Policies. Netflix agrees to deliver, and Buyer agrees to pay for, the digital advertising and related services described in the applicable IO. Buyer will at all times comply with the advertising specifications, requirements and guidelines made available by Netflix in writing (including timelines for submission of Ads), the DAA Self-Regulatory Principles (as applicable), Netflix’s ad policies and supplemental terms located at https://help.netflix.com/legal/ads-policy, Netflix’s ad creative source specifications located at https://partnerhelp.netflixstudios.com/hc/en-us/articles/8330622858003-Ad-Creative-Source-Specification, and applicable privacy policies, each as may be provided or updated by Netflix from time to time (collectively, “Policies”).

  2. Cancellation. Except for flat fee-based or fixed placement purchases (e.g., sponsorships, roadblocks, custom materials, etc.) or any IO or ad format identified as non-cancellable, Buyer may cancel the IO with fourteen (14) days’ prior written notice. Either party may terminate an IO at any time if the other is in material breach of its obligations that is not cured within ten (10) days after written notice thereof. Netflix may terminate the IO immediately upon notice if Buyer (i) ceases to carry on all or substantially all of its business, (ii) becomes the subject of a petition in bankruptcy or any similar action or proceeding, or (iii) violates any of the Policies.

  3. Payment Terms.

    1.  If the IO is between Netflix and Advertiser, Advertiser will be solely responsible for all payments thereunder. If the IO is between Netflix and Agency, Netflix agrees to hold Agency liable for payments solely to the extent proceeds have cleared from Advertiser to Agency. For sums not cleared, Netflix agrees to hold Advertiser solely liable. Advertiser is Agency’s disclosed principal and Agency, as agent, has no obligations relating to such payments, either joint or several, except as set forth in this Agreement.

    2. Buyer will make payment within thirty (30) days from receipt of invoice. If the IO is between Agency and Netflix, Agency agrees to make commercially reasonable efforts to collect and clear payment from Advertiser on a timely basis. If Netflix has not received timely payment from Agency, Netflix may seek payment directly from Advertiser after first notifying Agency. Agency will process late payments from Advertiser within five (5) business days. If Buyer’s credit becomes impaired, Netflix may require payment in advance. Failure to make timely payment to Netflix is a material breach of the Agreement.

    3. Amounts payable for services do not include any taxes. If Netflix is required to collect any sales, use, transfer, value-added, goods, services, or other transaction tax from Buyer pursuant to applicable laws, rules and/or regulations imposed by the governing taxing authority, Netflix will separately list any such transaction taxes on the applicable invoice and Buyer shall pay such taxes unless Buyer provides Netflix with documentation satisfying the requirements under applicable law to establish the otherwise applicable taxes are not required to be charged. Each party shall be responsible for any taxes, tariffs, fees, duties, levies, or charges imposed on or with respect to its income or receipts, or other taxes, tariffs, or impositions on its own business or resulting from its own business activities.

    4. Netflix will make reports available to Buyer either upon campaign completion or during regularly scheduled intervals throughout the campaign. The calculation of all fees will be based on Netflix reported numbers. Netflix may offset any unpaid amounts due to Netflix against any amounts due from Netflix to Buyer, or offset such amounts against any charges for media to be delivered by Netflix. If placements for a prepaid campaign fall below guaranteed levels in the IO, Netflix will issue a makegood equal to the value of the undelivered portion of the campaign, provided Buyer is current on all amounts owed to Netflix. If Buyer reasonably disputes an invoice, Buyer will pay the undisputed amount and submit written notice of the dispute within twenty (20) days from the invoice date. Netflix and Buyer will work in good faith to resolve the dispute.

  4. Brand Safety. Netflix acknowledges that Advertisers may have Ad placement and brand safety preferences (“Brand Safety Preferences”). Netflix will make available tools that permit Buyer to implement Brand Safety Preferences (“Advertising Controls”) and Buyer is responsible for implementing Brand Safety Preferences via the Advertising Controls. If Buyer does not implement the Advertising Controls, Netflix will not be liable for satisfying Brand Safety Preferences. Netflix will use commercially reasonable efforts to satisfy Brand Safety Preferences while maintaining editorial control over Netflix properties. Advertiser's sole and exclusive remedy for unmet Brand Safety Preferences is to request in writing within thirty (30) days of the applicable publication that Netflix remove the Ads and provide makegoods, or, if no makegoods can be agreed upon, issue a like-value credit to Advertiser. Buyer agrees that Advertiser will not be entitled to any remedy for any violation of the Brand Safety Preferences resulting from (i) ads placed at locations other than Netflix properties, or (ii) ads displayed on properties that Buyer is aware, or should be aware, may contain content in potential violation of the Brand Safety Preferences.

  5. Non-Disclosure; Privacy. 

    1. Netflix and Buyer acknowledge that they will have access to certain non-public confidential information of the other (“Confidential Information”), and each agrees not to disclose any Confidential Information to any third party (unless such party has a need to know and is bound by terms no less restrictive than those herein). Neither Netflix nor Buyer will use Confidential Information for any purpose other than performance under this Agreement. Confidential Information will remain the exclusive property of its respective owner.

    2. Buyer will not, nor will it permit any third party to: (i) collect or use any information of or relating to an end user of Netflix properties (“End User Data”) for the purpose of obtaining Personal Information (as defined below), (ii) use End User Data to personally reidentify, or attempt to reidentify, or create or augment profiles for, any such end user, including by combining with Personal Information, (iii) attempt to discern an end user’s viewership, or (iv) share, communicate or transfer End User Data with or to any third party for its own use or benefit, other than to perform the IO as Advertiser’s vendor. “Personal Information” means any information that identifies, relates to, is reasonably capable of being associated with, directly or indirectly, an individual or their viewership, or as otherwise may be defined as “personal information,” “personal data,” or any similar term under applicable laws or regulations. End User Data is owned by Netflix.

  6. Indemnity. 

    1. Netflix and Buyer will each defend, indemnify and hold harmless the other, and their respective affiliates, directors, officers, employees and agents from damages, liabilities, costs and expenses (including reasonable attorneys’ fees) resulting from any third party claim, judgment or proceeding arising out of a breach of its representations, warranties or obligations hereunder. Buyer’s indemnification obligations herein will extend to the acts, omissions, services, and deliverables of any third party acting on its behalf.

    2. A party seeking indemnification will give prompt notice of the claim and reasonably cooperate in its defense. The indemnifying party will have sole control over the defense and settlement of the claim but will not acquiesce to any judgment or enter into any settlement that adversely affects the indemnified party’s rights or interests without its prior consent (such consent not to be unreasonably withheld or delayed).

  7. Limitation of Liability. Excluding Buyer’s and Netflix’s respective obligations under Section 6, damages that result from a breach of Section 5, or a party’s intentional misconduct, in no event will a party be liable for any consequential, indirect, incidental, punitive, special or exemplary damages, including, without limitation, damages for loss of profits or savings, business interruption, loss of information and the like, incurred by a party arising out of this Agreement, even if such party has been advised of the possibility of such damages. In no event shall Netflix's maximum aggregate liability under this Agreement exceed the total amounts paid by Buyer in the three (3) months preceding the date that gave rise to the claim.

  8. Necessary Rights and Compliance. Netflix represents and warrants that it has all necessary rights to provide the services or content described in the applicable IO. Buyer represents and warrants that (i) the Ads will not infringe upon any third party rights, including copyright, trademark or other intellectual property or personal rights, and (ii) it will comply with all laws and reglations applicable to its performance under this Agreement. Agency represents and warrants that it has the authority as Advertiser’s agent to bind Advertiser to these Advertising Terms and each IO and that its actions related to this Agreement will be within the scope of such agency. 

  9. Miscellaneous. Unless agreed by Netflix in writing, Buyer may not assign or transfer any of its rights or obligations hereunder. This Agreement will constitute the entire agreement of the parties with respect to the subject matter thereof and supersede all previous communications, understandings, and agreements between the parties with respect thereto. No terms and conditions other than those set forth in the Agreement will govern, including but not limited to any clickwrap or separately provided terms and conditions. Netflix reserves all rights not expressly granted in this Agreement. The IO may be executed in counterparts, each of which will be an original, and together will constitute one document. In the event of any inconsistency between the IO, the Policies and the Advertising Terms, the Advertising Terms will control unless the IO specifically notes that it supersedes the applicable portion of the Advertising Terms or the Policies. All IOs will be governed by the laws of the State of New York without giving effect to any choice or conflict of law provision, principle, or rule (whether of the State of New York or any other jurisdiction). Netflix and Buyer agree that any claims, proceedings, or litigation arising in connection with the Agreement will be brought solely in the state and federal courts located in New York, NY, and the parties consent to the jurisdiction of such courts. Except for payment obligations, no party is liable for failure or delay in performance if caused by circumstances beyond its reasonable control. Notice hereunder must be made in writing to the contact on the IO. Sections 1, 3, and 5-9 survive termination of the Agreement. 

NETFLIX ADDENDUM TO THE IAB CANADA STANDARD TERMS AND CONDITIONS AND LATE CREATIVE POLICY FOR INTERNET ADVERTISING FOR MEDIA BUYS ONE YEAR OR LESS, VERSION 2013

FOR USE IN CANADA

This addendum (the “Addendum”) supplements and is made a part of the Interactive Advertising Bureau Canada Standard Terms and Conditions for Internet Advertising for Media Buys One Year or Less and Late Creative Policy, Version 2013 (located at https://iabcanada.com/wp-content/uploads/2016/12/IAB-Canada-Terms-Conditions-2013.pdf, as such location may be updated from time to time) (the “IAB Media Terms”). The parties agree that the IAB Media Terms, this Addendum, and the Insertion Order (“IO”)(collectively, the “Agreement”) govern the placement of advertising on any digital media property sold to Advertiser, or Agency on behalf of Advertiser, by Media Company under an IO referencing this Agreement. Terms defined in the IAB Media Terms will have the same meaning in this Addendum unless otherwise stated herein. In the event of any IO directly entered into by Advertiser and Media Company, references to “Agency” will mean “Advertiser” and Section XI(c) will not apply. The term “Buyer” will refer to the Advertiser and/or Agency as applicable.

The IAB Media Terms are amended as follows:

  1. Definitions

    A. In addition to websites, the terms “Media Company Properties” and “Network Properties” include mobile applications, connected TV devices, gaming consoles, digital games, and shows, and other platforms and properties where digital advertising may be delivered.

    B. The term “Policies” will include any supplemental policies regarding the use of Media Company’s ad products or services, tags, pixels, cookies, and other technology designed to collect, access, use, disclose, or track users’ data, any advertising industry self-regulatory codes, guidelines, or standards, including the Digital Advertising Alliance Canada’s Self-Regulatory Principles (as applicable), Netflix’s ad policies and supplemental terms located at https://help.netflix.com/legal/ads-policy and ad creative source specifications located at https://partnerhelp.netflixstudios.com/hc/en-us/articles/8330622858003-Ad-Creative-Source-Specification, as may be updated by Netflix from time to time.

  2. Section III (Ad Placement and Positioning)

    A. The first two paragraphs of Section III(d) (Editorial Adjacencies) are deleted and replaced with the following: “d. Editorial Adjacencies. Media Company acknowledges that Advertisers may have Ad placement and content adjacency preferences (“Editorial Adjacency Preferences”). Buyer acknowledges that Media Company will make available tools that permit Buyer to implement Editorial Adjacency Preferences (“Advertising Controls”) and Buyer is responsible for implementing Editorial Adjacency Preferences via the Advertising Controls. If Buyer does not implement the Advertising Controls, Media Company will not be liable for non-compliance with Buyer’s Editorial Adjacency Preferences. Media Company will use commercially reasonable efforts to comply with Editorial Adjacency Preferences, while maintaining editorial control over Media Company Properties. Advertiser's sole and exclusive remedy for unmet Editorial Adjacency Preferences is to request in writing within thirty (30) days of the applicable publication that Media Company remove the Ads and provide makegoods, or, if no makegood can be agreed upon, issue a like-value credit to Advertiser. Buyer agrees that Advertiser will not be entitled to any remedy for any violation of the Editorial Adjacency Preferences resulting from (i) Ads placed at locations other than the Sites, or (ii) Ads displayed on properties that Buyer is aware, or should be aware, may contain content in potential violation of the Editorial Adjacency Preferences.”

  3. Section IV (Payment and Payment Liability)

    A. The first sentence of Section IV(a) is deleted and replaced with the following: “The initial invoice will be sent by Media Company upon completion of the first month’s delivery, unless prepayment applies as may be agreed in the IO.”

    B. The following is added to the end of Section IV(b): “Media Company may offset any unpaid amounts due to Media Company against any amounts due from Media Company to Buyer under any agreement or IO, or offset such amounts against any charges for media to be delivered by Media Company.”

    C. Section IV(c) is amended as follows: in subsection (ii), the clause “payment liability will be dealt with in one of the following ways:” is deleted and replaced with the following: “Agency will act as principal for the benefit of Advertiser and will ensure the performance of Advertiser’s obligations hereunder. Media Company agrees to hold Agency liable for payments solely to the extent proceeds have cleared from Advertiser to Agency for Ads placed in accordance with the IO. All references to Agency acting as agent for a disclosed principal in this Agreement will not apply. Notwithstanding the foregoing, the parties may elect in an IO that agency authority and payment liability be dealt with in one of the following ways (or in another manner agreed to by the parties):”.

    D. The following is added to the end of Section IV(c): “Agency will process and clear all late payments within five (5) business days of receipt of the payment from Advertiser.”

    E. A new Section IV(d) is added as follows: “d. Payment Disputes. If Buyer reasonably disputes an invoice, Buyer will pay the undisputed amount and submit written notice of the disputed amount within sixty (60) days from the date of the invoice. Media Company and Buyer will cooperate in good faith to resolve the dispute.”

  4. Section V (Reporting)

    A. Section V(b) is deleted and replaced with the following: “Media Company will make reports available to Advertiser either upon campaign completion or during regularly scheduled intervals throughout the campaign. The details of the reports may be set forth in the IO. The calculation of all fees will be based on Media Company reported numbers.”

    B. Section V(c) is amended as follows: in the second sentence, the phrase “Media Company will cure such failure by delivering an accurate or complete report within five (5) business days of receipt of such notice” is deleted and replaced with the following: “Media Company will use best efforts to cure such failure promptly upon receipt of such notice.” The third sentence is deleted. The fourth sentence is deleted and replaced with the following: “Failure to cure may result in delayed or nonpayment for all activity for which data are incomplete or missing until Media Company delivers reasonable evidence of such performance.”

  5. Section VI (Cancellation and Termination)

    A. Section VI(a)(ii) is deleted and replaced with the following: “Flat fee-based or fixed placement Deliverables, including, without limitation, roadblocks, time-based or share of voice buys, sponsorships and related media commitments, promotions, content production, and Custom Materials are non-cancellable by Buyer.”

    B. The following is added to the end of Section VI(c): “Additionally, if Buyer breaches its obligations by violating any of the Policies, Media Company may terminate the Agreement or placements associated with such breach upon written notice. Failure to make timely payment to Media Company in accordance with Section IV of these Terms is a material breach of the Agreement.”

    C. A new Section VI(g) is added and will read as follows: “Media Company may terminate the IO immediately upon notice if Buyer (i) terminates, winds up, liquidates, suspends, or ceases to carry on all or substantially all of its business, or (ii) becomes the subject of a petition in a bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, the restructuring of debts, or assignment to the benefit of creditors.”

  6. Section VII (Makegoods)

    A. The last sentence of Section VII(a) is deleted.

    B. Section VII(b) is deleted and replaced with the following: “If actual Deliverables for a campaign fall below guaranteed levels in the IO, and/or an Ad is omitted, Media Company may issue a makegood at its discretion. If Buyer pre-paid Media Company for the under-delivered campaign, Media Company will issue a makegood equal to the value of the undelivered portion of the relevant campaign, provided Buyer is current on amounts owed to Media Company. Media Company will not provide a makegood or extend any Ad beyond the period set forth on the IO without the prior written consent of Buyer.”

  7. Section X (Ad Materials)

    A. Section X(a) is amended by deleting "sole” and after “Section VI(c)” adding in “Section VI(g).” Further, Media Company will undertake commercially reasonable efforts to satisfy the provisions in Appendix A: Late Creative Policy but will not be obligated to utilize replacement materials.

    B. Section X(b) is amended by deleting the language beginning with “provided that if Media Company” through the end of the sentence.

    C. Section X(c) is amended by replacing “one (1) business day” with “three (3) business days”.

    D. Section X(e) is amended by adding “Except as necessary to comply with Media Company’s Policies,” to the beginning of the first sentence.

  8. Section XI (Indemnification)

    A. Section XI(b) is amended by adding the following at the end of (iii): “, or (iv) the sale or use of any products or services sold or links or landing pages accessible via an Ad or Advertising Materials on the Sites, or (v) the use of any content or technology requested by Advertiser to be used in placing the Ad. Advertiser’s indemnification obligations herein will extend to the acts, omissions, services, and deliverables of any third party acting on its behalf.”

  9. Section XII (Limitation of Liability)

    A. Section XII is deleted and replaced with the following: “Excluding the parties’ obligations under Section XI or damages that result from a breach of Section XIII: (A) in no event will either party be liable for any consequential, indirect, incidental, punitive, special or exemplary damages whatsoever, including without limitation, damages for loss of profits or lost savings, business interruption, loss of information and the like, incurred by the other party arising out of these Terms, even if such party has been advised of the possibility of such damages; and (B) a party’s aggregate liability for direct damages under this Agreement shall not exceed the total amounts paid or payable by Advertiser under this Agreement.”

  10. Section XIII (Non-Disclosure, Data Usage and Ownership, Privacy and Laws)

    A. The following Section XIII(c)(ix) is added: “‘End User Information’ means information of or relating to an end user of the Sites, including end user registration on the Sites.”

    B. Section XIII(d) is deleted and replaced with the following: “Advertiser agrees that it will not, and will cause Agency or any Third Party not to: (A) collect or use any End User Information for the purpose of obtaining Personal Information, (B) use End User Information to personally reidentify, or attempt to reidentify, or create or augment profiles for, any end user of the Sites, including by combining with Personal Information, or (C) share, communicate or transfer End User Information with or to any Third Party for such Third Party’s own use or benefit, other than to perform the IO as Advertiser’s vendor. For the avoidance of doubt, End User Information is owned by Media Company.”

    C. Section XIII(h) is deleted.

  11. Section XIV (Third Party Ad Serving and Tracking)

    A. The text of each Section XIV(a) through XIV(c) is deleted and replaced with the following: “Reserved.”

  12. Section XV (Miscellaneous)

    A. The first sentence of Section XV(d) is deleted and replaced with the following: “In the event of any inconsistency between the terms of an IO, the IAB Media Terms, and the Addendum, the Addendum will control unless the IO specifically notes that it supersedes any inconsistent terms in this Addendum.”

    B. Section XV(d) is amended as follows: (i) the first placeholder is replaced with “Ontario, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the Province of Ontario or any other jurisdiction)”; and (ii) the second placeholder is replaced with “Ontario.”

Last Updated: February 24, 2025