Using Netflix with a Frontier Package

After signing up for a package with Netflix, follow the steps below to activate it by linking a new or existing Netflix account.

You can link an existing Netflix account to your package without canceling the account.

• Your past payment method will automatically stop being billed, except if you pay through Apple.

• Apple-billed customers must cancel their subscription through Apple after linking their package. If they do not, they will continue to be charged by Apple.

This activation flow begins on your provider's website/app or via an email or text sent by them. Since this is managed by your provider, please contact them for help with instructions or any issues activating your Netflix account.

Please contact your provider to see if Netflix is included in or was added to your package.

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

If you cancel your package or service, one of the following things will happen:

• If you have a credit or gift balance, it will automatically be applied after the package is canceled and you can continue using Netflix until it is consumed.

• If your Netflix account has a valid payment method (credit or debit card, for example) on file, we will charge that method so you and any extra members on your account can continue using Netflix uninterrupted.

• If your Netflix account does not have a valid payment method on file, your account will go on hold. You can sign in to your Netflix account and add a new payment method to continue using Netflix.

The option to change your Netflix plan depends on your package.

• Go to netflix.com/account to check if you're eligible, then choose an available plan.

  • You cannot downgrade to a plan lower than what is included in your package or to a plan that is not offered by your provider (contact provider for available plans).

  • Plan changes take effect immediately.

  • The price difference (based on Netflix retail value) will be reflected on your next bill.

• If you don't see the option to change your plan, contact your package provider to check eligibility.

• If your plan change is declined by your provider, you may need to contact them to take additional action.

If you have Netflix included in a package with this provider, you can add extra members to your account.

Account Owners

• Paying for extra members: Your package only covers your main Netflix plan. To add extra members, you must add a secondary payment method (like a credit card) to your account.

• Switching to a package: If you already have extra members and want to link your current Netflix account to this package, make sure to choose a new plan that supports the same number of extra members. If your new plan allows fewer slots, all extra members will be canceled immediately after your account is linked to your package.

  • Your extra member(s) will get an email notification.

Extra Members

• Switching to your own package: If you are currently an extra member on someone else’s account and want to switch to your own package, just sign up for your new package using the same email address you use for Netflix. This ensures you keep your viewing history and profile settings.

  Once complete, we will notify the account owner that you have been removed as an extra member on their account.

See the Extra Members article for more details on managing extra members.

Once you link your account to this package, your gift balance will remain on your Netflix account for future use. If you decide to cancel your package, or make additional purchases, then we will start to use your gift card or credit balance.

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

• If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

• If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

• If you have extra members on your account, your secondary payment method will continue to be charged for those slots.

Your Netflix account may be canceled if:

• you cancel or pause

  • a package that is linked to a Netflix account

  • a Netflix subscription that was added to your package

• we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

• Is my payment method on the account up to date?

• Am I late on a payment?

Resolve the payment issue with your provider to remove the account hold. You will not need to re-link your account to your package.

See "What happens to my Netflix account if I cancel my package?" for more information.

If you canceled Netflix or your package, but your Account page shows that your package is still active, please contact your provider to confirm when the cancellation will be complete.