A small percentage of Netflix-compatible devices can't be used with an ad-supported Netflix experience because the Netflix app or software on the device cannot be updated to support it.
Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.
If you use the Netflix app for Windows:
From the taskbar or the Start menu, click Microsoft Store to open it.
Click More > Downloads and Updates.
To the right of Netflix, click Download.
When the update is finished, try Netflix again.
Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.
Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.
A small percentage of Netflix-compatible devices can't be used with an ad-supported Netflix experience because the Netflix app or software on the device cannot be updated to support it.