Netflix crashes or closes
If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, it usually means data stored on your device needs to be refreshed.
To fix the problem, follow the steps for your device.
TVs and streaming sticks
Smart TV
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Contact the device manufacturer
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
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Update your device's firmware or software to the latest version.
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Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
Fire TV/Stick
Restart your device
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On your Amazon Fire TV remote, press the Home button.
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Select Settings.
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Select My Fire TV.
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If you don't see My Fire TV, select System or Device.
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Select Restart.
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Try Netflix again.
Clear the Netflix app data
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On your Amazon Fire TV remote, press the Home button.
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Scroll right and select Settings.
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Scroll right and select Applications.
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Select Manage installed applications.
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Find and select the Netflix app.
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Scroll down and select Clear data.
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Select Clear data again.
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Scroll down and select Clear cache.
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Unplug your Amazon Fire TV from power for 30 seconds
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Plug your Amazon Fire TV back in, then try Netflix again.
Reinstall the Netflix app
To uninstall Netflix:
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Using your Fire TV remote, press Home .
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Go to the Netflix app, then press Options .
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Select Uninstall.
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Select Uninstall again to confirm.
To reinstall Netflix:
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Using your Fire TV remote, press the Netflix button.
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Select Download, then select Open.
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Try Netflix again.
Disable HDMI CEC
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From the home screen, select Settings.
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Select Display and Sounds.
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Scroll down to HDMI CEC Device Control and select Off.
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Try Netflix again.
Try a different power supply
The Amazon Fire TV/Stick requires a power supply of at least 2.1 amps. Try using a USB power supply that meets those requirements, then try Netflix again.
Roku TV/Stick
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Remove and re-add Netflix
To remove Netflix:
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Press Home on your Roku remote.
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In the list of apps on the right, scroll to the Netflix app.
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Press Star on your Roku remote.
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Select Remove app > Remove.
To add Netflix:
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Press the Netflix button on your Roku remote.
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Select Add channel > OK > Go to channel.
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Try Netflix again.
Mobile phones and tablets
Android phone or tablet
Turn your device off, then back on
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Turn off your phone or tablet. Make sure it's turned off, not just locked.
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Turn it back on.
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Try Netflix again.
Update the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
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Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
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In the Search bar, type "Netflix."
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In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
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Tap Update. If you don't see this option, the app is already up to date.
Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender
If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.
If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.
iPhone or iPad
Quit all recent apps
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Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.
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For every app in the list, swipe up on the app to quit it.
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Open Netflix, then try again.
Restart your iPhone or iPad
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Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
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If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
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After 10 seconds, press the Sleep/Wake button.
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Once your device powers on, try Netflix again.
Update the Netflix app
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Go to the home screen, then tap App Store.
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Tap Search, and enter "Netflix".
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In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the update is done, try Netflix again.
Reinstall the Netflix app
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.
Fire tablet
Update the Netflix app
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Go to the home screen, then tap Appstore.
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In the upper left, tap Menu , then tap App Updates.
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In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.
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After the update finishes, tap Open and try Netflix again.
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender
If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.
If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.
Set-top boxes
Xfinity X1 TV Box
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Contact the device manufacturer
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
-
Update your device's firmware or software to the latest version.
-
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
Apple TV 4/4K
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Reinstall the Netflix app
Delete Netflix
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On the Apple TV home screen, highlight the Netflix app.
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Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.
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Press the Play/Pause button to delete the app.
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Select Delete to confirm.
Reinstall Netflix
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On the Apple TV home screen, open the App Store.
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Search for "Netflix" to find the app, then select Install.
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Try Netflix again.
Update your Apple TV
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Go to the home screen, then select Settings.
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Select System > Software Updates > Update Software.
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If available, select Download and Install. If you don't see this option your device is already up to date.
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Try Netflix again.
Apple TV 2/3
Test your internet connection
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Go to the Apple TV menu, then select Settings.
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Select General > Network > Test Network.
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Select OK, then follow the steps on the screen to start the network test.
If the test fails or your Apple TV can't connect to the internet, follow Apple's steps to fix a connection issue with your Apple TV.
Update the firmware on your Apple TV
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Go to the Apple TV menu, then select Settings.
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Select General > Software Updates > Update Software.
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Select Download and Install.
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When the update is done, try Netflix again.
Restart your home network
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Turn off your device, then unplug your modem and router from power.
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After 30 seconds, plug in your modem and router.
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Wait 1 minute, then turn on your device.
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Try Netflix again.
Accept the Terms of Use
If you're being asked to accept the Netflix Terms of Use, you must select Agree to use the Netflix app.
If you do not wish to agree, select Disagree. The Netflix app will then close, and you will be unable to watch Netflix.
Reset all settings on your Apple TV
To fix the problem:
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Follow Apple's steps to reset or restore your Apple TV to its factory settings.
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After resetting your Apple TV and finishing the initial setup, try Netflix again.
Blu-ray player
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Contact the device manufacturer
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
-
Update your device's firmware or software to the latest version.
-
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
NVIDIA Shield
Update the Netflix app
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From the Shield home screen, launch the Google Play Store.
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Scroll down to My Apps.
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Select the Netflix app.
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Select Update, then try Netflix again.
If there was no update available for Netflix, or if updating Netflix did not solve the problem, continue troubleshooting below.
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
All other set-top boxes
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
Windows app
Update your Windows version
Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.
Check your security software
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Install any updates for your security software.
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Temporarily turn off your security software and try Netflix again.
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If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.
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Xbox One
Uninstall the Netflix app:
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Begin from the Xbox Dashboard.
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Select My Games & Apps.
Note:You may need to scroll down to see this option. -
Select Apps from the options on the left.
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Highlight the Netflix app and press the Menu button on the controller.
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Select Manage App.
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Select Uninstall All.
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Select Uninstall All again to confirm.
Reinstall the Netflix app:
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Begin from the Home screen on your Xbox One.
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Scroll right to access the Store.
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In the Apps section, select Netflix.
Note:If you do not see Netflix, select Search all apps to search for Netflix. -
Select Install.
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Once the app has finished downloading, select Launch to sign in and try Netflix again.