Netflix says 'Could not load data'

If you see an error on your Android phone or tablet that says

Could not load data

It typically points to an out-of-date version of the Netflix app. Follow the troubleshooting steps below to resolve the issue.

Update the Netflix app

1. From your Android phone or tablet, open the Netflix page in the Play Store.

2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

• If you're unable to open the page, you might need to fix an issue with the Play Store.

• If you can't find the Netflix app, follow the steps in this article.

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