Netflix Error U7361-1254-80070057

If you experience the error code U7361-1254-80070057 on your Windows 10 computer or tablet, it's typically caused by an unsupported monitor or screen. Netflix only supports playback on built-in displays or through HDCP (High-bandwidth Digital Content Protection) compatible monitors. Follow the troubleshooting steps below to resolve the issue.

Disconnect any secondary displays

Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.

What should I do next?

If disconnecting your monitor did not resolve the issue, or if you weren't using an external monitor, please contact customer service.