If you experience the error code M7037-1101 on your computer, often accompanied by the following message:
Whoops, something went wrong...
Internet Connection Problem
An internet or home network connection problem is preventing playback. Please check your internet connection and try again.
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your computer.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.
Turn your computer back on and try Netflix again.
To improve your Wi-Fi:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.