Netflix Error tvq-pb-101 (6.2.400)
This error happens when a network issue stops your device from reaching Netflix.
To fix the problem, follow the steps for your device.
Roku
Check if your network can play Netflix
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Smart TV
Check if your network can play Netflix
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
All other devices
We're looking into this problem. To help us investigate, contact us.