Netflix says 'We're unable to switch profile. (-1015)'

If you see an error on your Android phone or tablet that says

We're unable to switch profile. Please try again later. (-1015)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Sign out of Netflix
  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.