Netflix Error tvq-prfls-104
If you experience the error code tvq-prfls-104, often accompanied by the following message:
There was a problem adding your profile.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Amazon Fire TV/Stick
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From the Fire TV home screen, open Settings.
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Choose Applications > Manage All Installed Applications.
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Scroll down and choose Netflix.
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Choose Clear Data.
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Try Netflix again.
Blu-ray Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
PlayStation 3
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
PlayStation 4
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Roku
Sign out of Netflix
Sign out of Netflix on your Roku. Once you have signed out, sign back in and try Netflix again.
What to do next
We're looking into this problem. To help us investigate, contact us.
Set-top Box or Streaming Media Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Smart TV
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Xbox 360
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Xbox One
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
We're looking into this problem. To help us investigate, contact us.