Netflix Billing through Cox

Eligible customers can add Netflix to their Cox bill. 

How can I pay for Netflix on my Cox bill?

Rejoin or sign up for a Netflix account on your Cox Contour set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Cox Contour set-top box for instructions.) Billing eligibility is determined by Cox.

Netflix DVD accounts cannot be added to your Cox bill.

  • If you have a DVD-only account, you can sign up for a new Netflix streaming account with a different email on your Cox Contour set-top box.

  • If you have a streaming and DVD account, you can cancel the streaming account, then use a different email to sign up for a new streaming account on your Cox Contour set-top box. You will not be able to keep your viewing history from the old account.

How do I check to see if I am billed through Cox?

Check the Membership & Billing section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix billing details and current service period.

How do I change my payment method?

  1. Sign in to your Netflix Account

  2. Under Membership & Billing, select Manage payment info.

  3. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

  • If you are signed in to Netflix on your Cox Contour set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Your Netflix account email is displayed under Membership & Billing.

      • From here you can Change account email, if necessary.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation. 

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

How do I contact Cox customer support?

You can contact Cox customer support by visiting their support site.