Billing FAQs: Cox

Cox billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through the Cox set-top box.

How can I pay for Netflix on my Cox bill?

To sign up for Cox billing with Netflix, you must sign up for a new Netflix account or rejoin through the Cox set-top box. Billing eligibility is determined by Cox.

How do I check to see if I am billed on my Cox account?

To check if you are billed through Cox, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Cox to see if Netflix is a part of your service package.

Why is my Netflix billing date different from my Cox billing date?

Your service period is based on your Netflix billing date, which corresponds to the day you signed up for your Netflix account. You may receive your monthly partner bill on a different date from your Netflix billing date.

Netflix is a prepaid service. If your service plan with your billing partner is postpaid, this may also cause a mismatch in billing dates.

Visit your Account page to view your Netflix Billing details and current service period.

How can I pay for Netflix on my Cox bill if I already have a Netflix DVD account?

If you have a Netflix DVD account, you must sign up for a streaming account with a different email address to be billed by Cox. You will not be able to retain your streaming history on this new account.

If you already have a streaming account tied to your DVD plan, this account will continue to be billed by your method of payment on file unless you cancel.

If you already have a streaming account billed by Cox, you will be unable to add a new DVD plan, and will have to sign up for the DVD plan with a separate email address.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Cox bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Cox bill, please contact Cox directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

I’m seeing a Netflix charge on my Cox bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Cox. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Cox for support. If you’d like to cancel your Cox-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m billed by Cox and I’m having trouble signing in to Netflix.

If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

  1. From the Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.

  2. To update the account email address, select Change email.

  3. If prompted, enter the account password and select Next.

  4. Enter a new email address and select Next.

  5. Choose Back to Settings.

How do I contact Cox customer support?

You can contact Cox customer support at cox.com/residential/support/home.html.