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Eligible customers can add Netflix to their Cox bill.
Rejoin or sign up for a Netflix account on your Cox Contour cable box. (Refer to the “Set up Netflix” section on Using Netflix on your Cox Contour cable box for instructions.) Billing eligibility is determined by Cox.
Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.
Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.
If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:
Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?
You can cancel Netflix at anytime during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.
You can contact Cox customer support by visiting their support site.