Netflix says 'Netflix has encountered an issue with your account.'

If you get an error on your iPhone, iPad, or iPod touch that says:

Netflix has encountered an issue with your account. Please sign in again.

It usually means data stored on your device needs to be refreshed. Follow the steps below to fix the problem.

Go to Netflix.com on a web browser

Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
- If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
- If you don't get an error, continue to the next steps.

Check for any recent emails from Netflix

If you recently received an email from Netflix stating that we reset your password, follow these steps to regain access to your account.

If you haven't recently received an email from Netflix, continue troubleshooting below.

Restart your iPhone or iPad

Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
- If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.