Netflix Error tvq-pb-101 (3.1.5)

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

• Make sure your device is able to connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

• Check for DNS issues on your modem or router, your device, or with their DNS servers.

• Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.