Seeing charges on your statement that don't seem right? Getting charged when you shouldn't be? See below for how to fix.
You or someone who uses your account could have mistakenly opened another account. This can happen by mistyping the email address or using a different email to sign in. If this happened to you, please contact us.
You may be seeing an authorization hold for roughly the same amount as your Netflix subscription.
Netflix never collects this authorization amount, and it'll be removed automatically. Check with your financial institution to learn when you can expect them to release the funds back to your available balance.
If you have both a Netflix streaming and DVD account, you'll see two separate charges from Netflix on your bill. These charges can be for different amounts depending on your plan.
Either plan can be cancelled at any time. To cancel your streaming plan, select the Cancel Membership button on your Account page. To cancel your DVD plan, select cancel DVD plan from your Account page.
If your account was canceled but you’re still seeing a charge, you or someone who was using your account may have accidentally restarted it.
Sign in to netflix.com and do the following:
Cancel your account.
Go to netflix.com/cancelplan.
Select Finish Cancellation. Your account will close at the end of your current billing cycle, and you will not be charged again.
Change your password to prevent future access to your account.
Go to netflix.com/password and change your password.
Make sure to check the box that says Require all devices to sign in again with new password. This will change your current password and sign out any devices where your account may still be signed in.
Some banks automatically update credit or debit card information when a new card is issued. In some cases, your bank may also allow recurring charges to continue. You can update your payment information or cancel the account from your Account page.