If you suspect someone is paying for a Netflix account with your payment information without your consent, or if you do not recognize charges coming from Netflix, please contact us immediately. At Netflix, we take fraud, identity theft and other unauthorized access very seriously. We can immediately cancel the account, and at your request, also block any further charges to your credit card or PayPal account.
If you are seeing charges on a new card that you haven't added to your Netflix account, your financial institution has automatically updated this information as a courtesy. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution.