If you have charges on your statement from Netflix that you weren’t expecting, follow the steps below that apply.
Someone may have started an account with your payment method
If you never signed up for Netflix or suspect someone is using your payment information for a Netflix account without your consent, please contact us immediately.
Your bank may have updated your credit or debit card information
Banks may automatically update credit or debit card numbers when a new card is issued. This update allows your card to continue to be charged, even if it's expired. You can remove or update your payment information at any time from your Account page.