Unrecognized or unauthorized charges from Netflix

If you have charges on your statement from Netflix that you weren’t expecting, follow the steps below that apply.

Charged by Netflix but don’t have an account

Someone may have started an account with your payment method

If you never signed up for Netflix or suspect someone is using your payment information for a Netflix account without your consent, please contact us immediately.

Still being charged on expired card

Your bank may have updated your credit or debit card information

Banks may automatically update credit or debit card numbers when a new card is issued. This update allows your card to continue to be charged, even if it's expired. You can remove or update your payment information at any time from your Account page.

Charged different amount than expected

Charged after canceling account

Charged multiple times