Netflix Playback Error NW-4-8 on Sony Playstation 3

If you encounter an error message on your Playstation 3 that says:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. Code: NW-4-8

This is caused by a connectivity issue preventing you from accessing Netflix. To resolve this issue, follow the troubleshooting steps below.

Refresh your Netflix Iogin information
  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter your Netflix email address and password.

Powercycle your Playstation 3

Turn off the Playstation 3, and then unplug the device from power. After about a minute or so, plug the Playstation 3 back in, turn it on, and attempt to launch the Netflix app again.

Manually Sign In To PlayStation Network
  1. Hold the PS button, located in the center of the controller, for 3 seconds.
  2. Select Quit.
  3. From the Playstation Main Menu, select PSN, then Sign In
    • The PSN icon is located in the second column from the right in the XMB.
  4. Enter your Playstation Network sign-in ID (email address) and password.
    • If you've forgotten your login information, PlayStation has instructions for resetting your PSN password.
    • The PSN sign-in prompt is a black screen with white writing and will ask for your Sign-In ID (Email Address) and gives you the option to "Sign In Automatically (Auto Sign-In)." Checking this box will usually eliminate the need to sign in to PlayStation Network each time you launch Netflix.
  5. Select Sign In.
    • You may be prompted to agree to the Playstation Network Terms of Use before you are connected to PSN. If prompted, read and agree to the Terms of Use.
  6. Once you have successfully connected to PSN, launch Netflix and attempt to stream again.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Tap right on the analog stick until Press the X button to save settings is displayed onscreen.
  11. Press the X button.
  12. Select Test Connection.

Troubleshoot your Internet Connection

If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.

Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute