Netflix Error NW-4-8 on PlayStation 3

If you see an error message on your PlayStation 3 that says:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. Code: NW-4-8

It typically points to a connectivity issue preventing you from accessing Netflix. Follow the troubleshooting steps below to resolve the issue.

Refresh your Netflix Iogin information
  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter your Netflix email address and password.

Powercycle your PlayStation 3

Turn off your PlayStation 3, then unplug the device from power. After about a minute, plug it back in, turn it on, and attempt to launch the Netflix app again.

Manually Sign In to the PlayStation Network
  1. From the PlayStation home screen, select PSN.
  2. Select Account Management and press the Triangle button.
  3. Select Sign Out and press the X button.
  4. From the PlayStation Main Menu, select PSN, then Sign In
    • The PSN icon is located in the second column from the right on the PlayStation home screen.
  5. Enter your PlayStation Network sign-in ID (email address) and password.
    • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.
    • The PSN sign in prompt is a black screen with white writing and will ask for your Sign-In ID (Email Address) and gives you the option to "Sign In Automatically (Auto Sign-In)." Checking this box will usually eliminate the need to sign in to PlayStation Network each time you launch Netflix.
  6. Select Sign In.
    • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to PSN. If prompted, read and agree to the Terms of Use.
  7. Once you have successfully connected to PSN, launch Netflix and attempt to stream again.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Wait time: less than 1 minute