Netflix says 'We're having trouble playing this title right now.'

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

Uninstall Netflix

1. Begin from the Xbox Dashboard.

2. Navigate to Apps.

3. Select My Apps.

4. Highlight the Netflix app.

5. Press the X button for app details.

6. Select Delete.

7. Press Yes to confirm.

Reinstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps.

2. Select the Netflix tile to begin downloading the app.

3. Once the download is complete, sign back in and try Netflix again.

1. Press the Guide button on your controller.

2. Select Settings.

3. Select System Settings.

4. Select Storage.

5. Highlight Memory Unit, Hard Drive, or USB Storage, then press Y on your controller.

6. Select Clear System Cache.

   • If you do not see Clear System Cache, check a different storage device.

7. When prompted to confirm storage device maintenance, select Yes.

8. Once you've successfully cleared the system cache, try Netflix again.

1. Select Settings from the Xbox Dashboard.

2. Select System.

3. Select Storage.

4. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

   Note:

   If you see multiple devices, repeat the following steps for each device.

5. Select Games and Apps.

6. Select Netflix.

7. Select Netflix Saved Game.

8. Select Delete.

9. Select Yes to confirm.

10. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

11. If you see Netflix Title Update, select it, then select Delete and confirm.

12. Try Netflix again.

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.

• If you do not see the Report a Problem link, the problem has automatically been reported.

1. While inside the Netflix app, locate the Menu Row or press the B button on the controller.

2. From the on-screen menu, select the gear icon on the right.

3. Select Sign Out.

4. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

1. Press and hold the power button on the front of the console until it powers down completely.

2. Unplug the power cable from the back of the console to disconnect the power brick from the console.

3. Press the power button on the console five times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

4. Plug the power cable back into the console.

5. Turn on the console using the power button.

6. Try Netflix again.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.