Netflix Error 15001 on Android devices

If you experience the error code 15001 while trying to open the Netflix app on your Android tablet or mobile device, it typically points to some information on the device that needs to be refreshed. Alternately, your device may need a software update. Follow the troubleshooting steps below to resolve the issue.

Change the date and time settings to Automatic.
  1. Click the Menu button.
  2. Select Settings.
  3. Select Date and Time.
  4. Make sure Automatic is checked.

Download any pending software updates on your device

  1. Navigate to Settings.
  2. Under System, select About Tablet.
  3. Select System Updates.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. Restarting the device is often enough to restore your ability to connect to our service.

Be sure that the device is turned completely off, or even unplugged, if possible -- it's much more effective at refreshing the device's network connection than putting the device into standby or "sleep" mode.

Ensure your Android device is up to date

To check for updates in Android 4.3 (Jelly Bean):

  1. Go to Settings.
  2. Select About Device/Tablet.
  3. Select Software Update.

Once you've downloaded any available updates, try streaming your movie or TV show again.

Wait time: less than 1 minute