- Click the Menu button.
- Select Settings.
- Select Date and Time.
- Make sure Automatic is checked.
If you experience the error code 15001 while trying to open the Netflix app on your Android tablet or mobile device, it typically points to some information on the device that needs to be refreshed. Alternately, your device may need a software update. Follow the troubleshooting steps below to resolve the issue.
Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. Restarting the device is often enough to restore your ability to connect to our service.
Be sure that the device is turned completely off, or even unplugged, if possible -- it's much more effective at refreshing the device's network connection than putting the device into standby or "sleep" mode.
To check for updates in Android 4.3 (Jelly Bean):
Once you've downloaded any available updates, try streaming your movie or TV show again.