Netflix Error UI-200

If you experience the error code UI-200, it typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Nintendo Wii

Restart your Wii
  1. Turn off your Wii.
  2. Unplug the power cord from the back of the console for at least 1 minute.
  3. Plug your Wii back in.
  4. Turn your Wii on with the power button and try Netflix again.

Deactivate and reactivate the Netflix app
  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Data Management.
  3. Select Saved Data.
  4. Select Wii.
  5. Select Netflix.
  6. Select Erase.
  7. Select Yes.
  8. Press Back until you return to the Wii menu and select the Netflix Channel.
  9. Once launched, select Start to enter the channel.
  10. Select Sign In.
  11. Enter your Netflix email address and password, then select Continue.
  12. Try Netflix again.

Roku

Restart your Roku
  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug your Roku back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again.

Sign out of Netflix

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

Set-top Box or Streaming Media Player

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Smart TV

Restart your smart TV
  1. Hold down the power button on your TV remote for 10 seconds to restart your TV.
    • If your TV restarted, try Netflix again.
    • If your TV did not restart, power your TV back on and continue troubleshooting below.
  2. Unplug your TV from power for at least 1 minute.
  3. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
  4. Plug your TV back in.
  5. Turn your TV on.
  6. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.