Fix a problem on your Android phone or tablet

If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.

These steps will also reinstall the app:

1. Open the Play Store app, then search for "Netflix."

2. In the list, find and tap the Netflix app.

3. Tap Uninstall.

4. Tap Install, and wait until it's done.

5. Tap Open, then try Netflix again.

1. Using a web browser, go to fast.com.

2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Netflix again.