Netflix says 'There was a problem with this download. (10021)'

If you see an error on your iPhone or iPad that says

There was a problem with this download. (10021)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Download the title again

1. In the upper right, tap Downloads.

2. Next to a TV show or movie, tap the download status icon .

3. Tap Delete Download.

4. Try downloading the TV show or movie again.

Remove downloads on other devices

To fix the problem, follow one of these options, then try downloading again:

• Delete all downloads directly on one device to free up a slot for another. If you can't access the device that you want to remove downloads from, you can remove its downloads using a web browser.

• Change your Netflix plan to one that allows more download devices. To see your current limit, go to Manage Download Devices.