Netflix says 'This device is not supported by the app.'

If you see an error on your Android device that says

This device is not supported by the app.

It typically means that an out-of-date version of the Netflix app has been installed on your device. Follow the troubleshooting steps below to resolve the issue.

Reinstall the Netflix app
These steps will remove any TV show or movie downloads saved on your device and sign you out of your Netflix account.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.

These steps will also reinstall the app:

  1. Open the Play Store app, then search for "Netflix."

  2. In the list, find and tap the Netflix app.

  3. Tap Uninstall.

  4. Tap Install, and wait until it's done.

  5. Tap Open, then try Netflix again.

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