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Netflix Error UI-800-3 (202018)

If you experience the error code UI-800-3 (202018), often accompanied by the following message:

Netflix has encountered an error

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Sign out of Netflix

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

Sign out of Netflix

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

Sign out of Netflix

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

We're looking into this problem. To help us investigate, contact us.

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