Netflix says 'Device failure occurred. (501.-1019)'
If you see an error on your Android phone or tablet that says
Device failure occurred. Please restart your device and try again (501.-1019)
It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Turn your device off, then back on
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Turn off your phone or tablet. Make sure it's turned off, not just locked.
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Turn it back on.
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Try Netflix again.
What should I do next?
If you are still experiencing an error after performing the steps above, verify the error message displayed on your Android phone or tablet:
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If the error message has changed to 'The application needs to be restarted. Please launch it again (502.-1019)', use this article to resolve the issue.
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If the error message has not changed and remains 'Device failure occurred. Please restart your device and try again (501.-1019)', please contact customer service.