Netflix says 'The application needs to be restarted. (502.-1019)'
If you see an error on your Android phone or tablet that says
The application needs to be restarted. Please launch it again (502.-1019)
It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.