If you use a VPN, try turning it off.
If you aren't sure whether a VPN is turned on, follow the steps below.
Note:Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.
Using a computer or mobile device on the same network as the device with the issue, open a web browser.
Go to fast.com. Netflix will start a connection test.
When the test stops, click Show more info.
Next to Client, note the country.
If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider.
Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.
If turning your VPN off didn't work, or the location from fast.com matches your location, go to the next steps.