Netflix Error tvq-pb-101 (6.2.-82)

If you experience the error code tvq-pb-101 (6.2.-82), often accompanied by the following message:

We're having trouble playing this title right now.
Please try again later or select a different title.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Restart your home network
  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.