Netflix Error tvq-pb-101 (6.2.-82)

If you experience the error code tvq-pb-101 (6.2.-82), often accompanied by the following message:

We're having trouble playing this title right now.
Please try again later or select a different title.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Restart your home network
  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.