If you see an error that says:
Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information
Your Netflix account has reached the limit of active streams. There are two common causes for this:
If you've shared your Netflix account with friends or family, they may be using Netflix while you're trying to watch. The number of users that can stream at the same time will depend on your Netflix plan. You can see the limit for your account, as well as other plan options, on the Change Plan page.
Solution: Make sure that no one else is using your account before trying to stream again.
If you're not sure what other device was streaming, check out your recent streaming activity. If you see anything you don't recognize, check out our steps for addressing Unrecognized Streaming Activity on Your Netflix Account.
Netflix detects that you've stopped watching a movie or TV show when you press Stop on the player, or when you've watched all the way through. If Netflix playback is interrupted while a movie or TV show is still streaming (like losing Internet connectivity or turning off your device mid-stream), Netflix may not receive the message that playback has stopped. In that case, trying to play a movie or TV show again will result in an additional Netflix stream, which counts against your stream limit.
Solution: The error message will go away on its own, but it may take up to 2 hours.