If someone is using your account without permission, do the following to prevent further use:
Change your Netflix password.
We recommend using a password that is:
Unique to Netflix and not used for other websites or apps
At least 8 characters long
A combination of letters, numbers, and symbols using both upper and lower-case letters
Not easily guessed - such as “password,” “12345,” or your personal information (name, birthday, address)
A password manager can make it easier to keep track of unique passwords.
See How to keep your account secure for more steps you can take to secure your account.
If you're unable to reset your password, or if you continue seeing suspicious account activity after completing the steps above, please contact us.