How to stop someone from using your account

If someone is using your account without permission, do the following to prevent further use:

  1. Change your Netflix password.

    We recommend using a password that is:

    • Unique to Netflix.

    • At least 8 characters long.

    • A mix of uppercase and lowercase letters, numbers, and symbols.

    • Not a word in the dictionary, a name, or other personal information (such as birthday, address, or anniversary).

  2. Sign out of all devices connected to your account unless you believe your device has been stolen.

    Note:
    Signing out of all devices will remove all devices connected to your account, but may take up to 1 hour to take effect. You will need to sign in again with your new password on any devices you wish to use.
  3. See How can I keep my Netflix account secure? for more steps you can take to secure your account.

If you are unable to reset your password, or if you continue seeing suspicious account activity after completing the steps above, please contact us.