If someone is using your account without permission, do the following to prevent further use:
Change your Netflix password.
We recommend using a password that is:
Unique to Netflix.
At least 8 characters long.
A mix of uppercase and lowercase letters, numbers, and symbols.
Not a word in the dictionary, a name, or other personal information (such as birthday, address, or anniversary).
See How can I keep my Netflix account secure? for more steps you can take to secure your account.
If you are unable to reset your password, or if you continue seeing suspicious account activity after completing the steps above, please contact us.