How to stop someone from using your account

If someone is using your account without permission, do the following to prevent further use:

  1. Change your Netflix password.

    We recommend using a password that is:

    • Unique to Netflix and not used for other websites or apps

    • At least 8 characters long

    • A combination of letters, numbers, and symbols using both upper and lower-case letters

    • Not easily guessed - such as “password,” “12345,” or your personal information (name, birthday, address)

    A password manager can make it easier to keep track of unique passwords.

  2. Sign out of all devices connected to your account unless you believe your device has been stolen.

    Note:
    Signing out of all devices will remove all devices connected to your account. You will need to sign in again with your new password on any devices you wish to use.
  3. See How to keep your account secure for more steps you can take to secure your account.

If you are unable to reset your password, or if you continue seeing suspicious account activity after completing the steps above, please contact us.