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My email address is being used on another Netflix account

If your email address is already in use when you try to sign up for a Netflix account, or you believe someone created a Netflix account using your email address, follow the steps below:

  1. Visit netflix.com/loginhelp.

  2. Select the option to reset your password by Email.

  3. Enter your email address and select Email Me.

    • If you get a password reset email, then follow the steps to create a new password and recover your Netflix account.

    • If you see an error that says “No account found for this email address,” continue troubleshooting below.

You are able to add a different email address to any profile with an All Maturity rating to receive personalized recommendations and other communications from Netflix.

Email addresses associated with an existing profile cannot be used to sign up for a new account, so you'll need to remove your email address from the profile.

To remove your email from a profile:

  1. Sign in to your Account.

  2. Select Profiles, then choose a profile.

  3. Select Email.

  4. Click Delete email address.

If you've completed the steps above but still can't sign up, contact us for help.

It’s possible that you mistakenly opened a second account by mistyping an email or using a different email address to sign in.

  1. Visit netflix.com/loginhelp.

  2. Select the option to reset your password by Email.

  3. Enter your email address and select Email Me.

    • If you received a password reset email, then you may have a duplicate account. Please contact us for further assistance.

    • If you see an error that says “No account found for this email address,” continue troubleshooting below.

You are able to add a different email address to any profile with an All Maturity rating to receive personalized recommendations and other communications from Netflix.

You will need to remove your email address from an existing profile before you can add it to a different profile.

To remove your email from a profile:

  1. Sign in to your Account.

  2. Select Profiles, then choose a profile.

  3. Select Email.

  4. Click Delete email address.

If you've completed the steps above but still can't change your account email, please contact us for help.

Someone may have mistakenly used your email address to create a Netflix account. Please contact us for help.

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