My email address is being used on another Netflix account

1. Visit netflix.com/loginhelp.

2. Select the option to reset your password by Email.

3. Enter your email address and select Email Me.

   • If you receive a password reset email, then follow the steps to create a new password and recover your Netflix account.

   • If you see an error that says “No account found for this email address,” continue troubleshooting below.

You are able to add a different email address to any profile with an All Maturity rating to receive personalized recommendations and other communications from Netflix.

Email addresses associated with an existing profile cannot be used to sign up for a new account, so you will need to remove your email address from the profile.

To remove your email from a profile:

1. Sign in to your Account.

2. From the Profile & Parental Controls section, select the profile you want to change.

   • For some accounts, select Profiles, then choose a profile.

3. Select Profile email or Email.

4. Click Delete email address.

If you have completed the steps above but are still unable to sign up, please contact us for further assistance.