Netflix Error tvq-pb-101 (2.10.0)
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem, follow the steps for your device.
Smart TV
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Set-top box or streaming media player
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Amazon Fire TV/Stick
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On your Amazon Fire TV remote, press the Home button.
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Select Settings.
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Select My Fire TV.
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If you don't see My Fire TV, select System or Device.
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Select Restart.
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Try Netflix again.
Android TV or Android media player
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Make sure your device supports streaming
This error only happens on Android devices, such as Android TV, streaming media players, or set-top boxes.
If you keep getting this error it means Netflix does not support your device.
To keep watching Netflix, you need to use a different device.
Google Nexus Player
You can still enjoy Netflix on many TVs and streaming devices as well as phones, tablets, and computers. To browse a list, go to our supported devices page.
Blu-ray Player
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
All other devices
We're looking into this problem. To help us investigate, contact us.