Netflix Error SSCR-S4010-2203-15-G

If you experience the error code SSCR-S4010-2203-15-G on your Android phone or tablet, often accompanied by the following message:

Failed to establish session on selected device.
SSCR-S4010-2203-15-G

It typically points to a problem preventing your Android device from communicating with your Chromecast. Follow the troubleshooting steps below to resolve the issue.

Turn your Chromecast off, then back on

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Turn your Android phone or tablet off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

Restart your home network

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

Reset the settings on your Chromecast

1. Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing.

   Note:Resetting your Chromecast will erase any settings previously saved on the device. Follow Google's steps to reconfigure your Chromecast.

2. Once you have reset the device, reconnect it to your Netflix account.

What to do next

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