Netflix says 'Sorry, we could not reach the Netflix service. (12002)'

Your current plan only supports playback on Android version 7 or later.

To check your Android version:

1. Open the Settings app.

2. Select About phone or About tablet.

3. Look for the number under Android version.

• If your Android version is 4.4.4 or earlier, you will need to update to a later version of Android in order to watch on this device using your current plan. You can change your plan anytime from the Plan Details section of your Account page.

• If your Android version is 7 or later, continue troubleshooting below.