Netflix Error ui-800-3 (100061)

You might get the error code UI-800-3 (100061), with the message:

Netflix has encountered an error. Retrying in [X] seconds.

This error means an issue with data stored on your device stopped Netflix from starting.

To fix the problem:

  1. Select More Details on the error screen.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

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