Netflix Error N8005

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie

  • An issue with the Silverlight plug-in itself

  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for WIndows
Steps for Mac

Check your account status on Netflix.com

  1. Go to your Account page.

  2. Follow the instructions in the alert at the top of the page to get back to watching Netflix.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Check your account status on Netflix.com

  1. Go to your Account page.

  2. Follow the instructions in the alert at the top of the page to get back to watching Netflix.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.