Using Netflix on your Windows App

Welcome to Netflix on your Windows App! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app. The Netflix app is available on Windows 8 and later.

Netflix Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

This section details features on the Netflix app downloaded from the Windows Store. See Using Netflix on your Windows computer if you're streaming Netflix through a web browser.

Windows 8

Netflix streaming features on the Windows 8 App include:

Supported Regions:

Netflix is available on Windows 8 in all regions where Netflix is available.

Navigation:

  • Browse genre columns: Click or tap on a genre title to browse TV shows and movies.

  • Search: Click on the magnifying glass icon in the upper right corner to access search.

  • TV Show or Movie Pages: Hover over a TV show or movie poster to get a pop-up with information such as a brief synopsis, year(s) produced, or maturity rating. Clicking on the title within the pop-up will take you to the full information page for that TV show or movie.

  • Playback: Tap or click on a poster to begin playing a TV show or movie. While a title is playing, use the scroll bar at the bottom of the app screen to see more options. To exit video playback, click in the upper left hand corner of the movie and select the back button.

  • Cortana Integration: On Windows 8.1+, use Microsoft's Cortana voice search to find titles! Example: "Netflix, find Bojack Horseman."

Resolution:

Windows 8 supports streaming in 1080p.

Subtitles & Alternate Audio:

Windows 8 supports subtitles and alternate audio on select titles or 5.1 surround sound when available. Select the Subtitles and Alternate Audio icon at the bottom of the screen to configure subtitle and alternate language audio.

Windows 10

Netflix streaming features on the Windows 10 App include:

Supported Regions:

Netflix is available on Windows 10 in all regions where Netflix is available.

Navigation:

  • Browse genre columns: Click or tap on a genre title to browse TV shows and movies.

  • Search: Click on the magnifying glass icon in the upper right corner to access search.

  • TV Show or Movie Pages: Hover over a TV show or movie poster to get a pop-up with information such as a brief synopsis, year(s) produced, or maturity rating. Clicking on the title within the pop-up will take you to the full information page for that TV show or movie.

  • Playback: Tap or click on a poster to begin playing a TV show or movie. While a title is playing, use the scroll bar at the bottom of the app screen to see more options. To exit video playback, click in the upper left hand corner of the movie and select the back button.

  • Cortana Integration: Use Microsoft's Cortana voice search to find titles! Example: "Netflix, find Bojack Horseman."

Resolution:

The Windows 10 app supports streaming in up to 4K*.

Downloaded titles are available up to 1080p.

*Streaming in 4K requires an HDCP 2.2 compliant connection to a 4K capable display, Intel's 7th generation Core CPU, and the latest Windows updates. Check with the manufacturer of your system to verify specifications.

Subtitles & Alternate Audio:

Windows 10 supports subtitles and alternate audio on select titles or 5.1 surround sound when available. Select the Subtitles and Alternate Audio icon at the bottom of the screen to configure subtitle and alternate language audio.

Downloads:

Download select titles to watch when you can't be online. See our article about downloads to learn more.

To connect your Windows App to your Netflix account, make sure you are on the Home screen and follow the steps below.

Windows 8

Install the Netflix app
  1. From the Start menu select Store.

  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the top right corner of the screen.

  3. Select Search.

  4. Type Netflix in the search box and press Enter.

  5. Select Netflix located in the results.

  6. Select Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  7. Return to the Start menu.

  8. Select the Netflix app.

  9. Select Sign in.

  10. Enter your Netflix email address and password.

  11. Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

Windows 10

Install the Netflix app
  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Free/Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  6. Return to the Start menu.

  7. Select the Netflix app.

  8. Select Sign in.

  9. Enter your Netflix email address and password.

  10. Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

To sign out of the Netflix account on your device, follow the steps below.

Windows 8

  1. From the Netflix app, swipe from the right side of the screen to open the Charms bar.

  2. Select the Settings option on the Charms bar.

  3. Select Sign Out.

  4. Select Sign Out again to confirm.

Windows 10

  1. From the Netflix app, select More Options icon in the top right.

  2. Select Sign Out.

  3. Select Sign Out again to confirm.

Netflix is available in Ultra HD with the Windows 10 app. To stream in Ultra HD, you will need:

  • A HDCP 2.2 compliant connection to a 4K capable display, Intel's 7th generation Core CPU, and the latest Windows updates

  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to High or Automatic. More information about video quality settings can be found in our Playback Settings article.

You can stream Netflix in HDR on your Windows computer in the Microsoft Edge browser or the Netflix app available from the Windows store.

To stream in HDR content on your Windows PC, your system must meet or exceed the following requirements:

If using integrated Intel GPU:

  • Windows 10 Creators Update is required (version 1703).

  • CPU: 7th Generation Core (i3, i5, or i7 7xxx or 7Yxx) or higher processor.

  • Graphics Driver: 22.XX.XX series, version 4708 or higher.

Note:
Devices must be enabled for HDR by the manufacturer.

If using discrete NVIDIA GPU:

  • Windows 10 Fall Creators Update is required (version 1703).

  • GPU: 1050, 1060, 1070, and 1080 cards with at least 3GB of video RAM.

  • Graphics Driver: 387.68 (23.21.13.8768) or higher.