I can't turn on audio descriptions.

If you can't turn on audio descriptions, it usually means a setting on your device needs to be changed. Follow the steps for your device below to fix the problem.

Apple TV 2 or Apple TV 3

Turn on Descriptive Audio

  1. Select Settings from your device's home screen.

  2. Select General.

  3. Select Accessibility.

  4. Select Video Descriptions.

  5. Select Video Descriptions again to turn it on.

  6. Return to the Netflix app and begin playing a movie or TV show.

  7. While a movie or TV show is playing, hold the Select button on the Apple TV remote.

  8. Ensure your selected audio option contains Audio Description.

  9. Press Menu on the Apple TV remote.

  10. Play your movie or TV show for at least 5 minutes to save your settings.

Apple TV 4 or Apple TV 4K

Turn on Descriptive Audio

  1. Select Settings from your device's home screen.

  2. Select General.

  3. Select Accessibility.

  4. Select Audio Descriptions.

  5. Set the switch to On.

  6. Return to the Netflix app and begin playing a movie or TV show.

  7. While a movie or TV show is playing, swipe down on the Apple TV remote.

  8. Select the Dialog button () in the upper right corner.

  9. Ensure your selected audio option contains Audio Description.

  10. Tap Done.

  11. Play your movie or TV show for at least 5 minutes to save your settings.

iPhone, iPad, or iPod touch

Turn on Descriptive Audio

  1. Select Settings from your device's home screen.

  2. Select General.

  3. Select Accessibility.

  4. Select Audio Descriptions.

  5. Set the switch to On.

  6. Return to the Netflix app and begin playing a movie or TV show.

  7. While a movie or TV show is playing, tap anywhere on the iOS device screen.

  8. Select the Dialog button () in the upper right corner.

  9. Ensure your selected audio option contains Audio Description.

  10. Tap Done.

  11. Play your movie or TV show for at least 5 minutes to save your settings.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.