Audio descriptions won't turn on
If you can't turn on audio descriptions, it usually means a setting on your device needs to be changed.
To fix the problem, follow the steps for your device.
Apple TV 2 or Apple TV 3
Turn on Descriptive Audio
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Select Settings from your device's home screen.
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Select General.
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Select Accessibility.
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Select Video Descriptions.
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Select Video Descriptions again to turn it on.
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Return to the Netflix app and start playing a movie or TV show.
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While a movie or TV show is playing, hold the Select button on the Apple TV remote.
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Make sure your selected audio option contains Audio Description.
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Press Menu on the Apple TV remote.
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Play your movie or TV show for at least 5 minutes to save your settings.
Apple TV 4 or Apple TV 4K
Turn on Descriptive Audio
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Select Settings from your device's home screen.
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Select General > Accessibility > Audio Descriptions.
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Change the setting to On.
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Return to the Netflix app and start playing a movie or TV show.
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While a movie or TV show is playing, swipe down on the Apple TV remote.
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From the lower right, select Audio
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Choose Audio Description, then select Done.
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Play your movie or TV show for at least 5 minutes to save this setting to your Netflix profile.
iPhone, iPad, or iPod touch
Turn on Descriptive Audio
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Select Settings from your device's home screen.
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Select Accessibility.
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Select Audio Descriptions.
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Toggle the switch to On.
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Return to the Netflix app and start playing a movie or TV show.
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While a movie or TV show is playing, tap anywhere on the iOS device screen.
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Select the Audio & Subtitles button
from the lower right. -
Make sure your selected audio option contains Audio Description.
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Tap Done.
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Play your movie or TV show for at least 5 minutes to save your settings.
All other devices
We're looking into this problem. To help us investigate, contact us.