I can't turn autoplay previews on or off

When you browse Netflix, you can automatically play trailers using autoplay to get a preview of a TV show or movie. These previews can be turned on or off for each profile on your account. If you have changed the profile setting for Autoplay previews while browsing on all devices but the change has not taken effect on your device, use this article to resolve the issue.

Android phone or tablet

Update the Netflix app

  1. Open the Google Play Store app.

  2. From the top-right, tap your Profile Icon.

  3. Tap My apps & games.

  4. From the top-left, tap Updates, and scroll down to find the Netflix app.

    • If the Netflix app appears in the list, tap Update.

    • If the Netflix app doesn't appear in the list, it is already up to date or may not be installed on your device.

If you can't find the Netflix app anywhere, follow the steps in Can't find the Netflix app in app stores.

If you don't have the Google Play Store app, visit Google's support site for help.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Apple TV 2 or Apple TV 3

Sign out of Netflix
Note:
If using the Apple remote application on an iPhone, iPod touch, or iPad, switch to the Apple TV remote to sign in
  1. Begin from the Netflix home screen.

  2. If your account has profiles, select Switch Profiles.

    • If your account does not have profiles, continue to the following step.

  3. Select Sign Out.

  4. Sign back in and try Netflix again.

Apple TV 4 or Apple TV 4K

Sign out of Netflix
  1. From inside of the Netflix app, press the Menu button Apple TV menu button on the remote.

  2. Select Settings.

  3. Select Sign Out.

  4. Sign back in and try Netflix again.

iPhone, iPad, or iPod Touch

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

  4. Enter your iTunes password if prompted.

  5. Once the update is complete, try Netflix again.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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