Locked profile isn’t asking for PIN

In some cases, you won't be asked to enter a PIN even when a profile is locked because:

  • Some devices can't be updated to require a PIN to enter locked profiles. On these devices:

    • The Profile Lock PIN isn't required to access a locked profile, but is required to watch TV shows or movies in that profile.

    • You can’t add new profiles if a PIN is required to add profiles to the account.

  • Some web browsers automatically open a locked profile when you sign in.

    • The web browser automatically opens the last profile used. If you don't want to be automatically signed in to the last used profile, clear your browser cookies.

    • Your account password is still required to sign in and access the locked profile.

    • Anyone with your password can change parental controls.

Related Articles