Locked profile isn’t asking for PIN

In some cases, you will not be asked to enter a Profile Lock PIN.

  1. Some devices can't be updated to require a PIN to enter locked profiles. On these devices:

    • The Profile Lock PIN isn't required to access a locked profile, but is required to watch TV shows or movies in that profile.

    • You can’t add new profiles if a PIN is required to add profiles to the account.

  2. Some web browsers will automatically open a locked profile when you sign in.

    • The web browser remembers the last profile you used, and automatically opens that profile.

    • Your account password is still required to sign in and access the locked profile.

      • Anyone with your password can change parental controls.

    • Clear the cookies on your web browser if you don't want to be automatically signed in to the last used profile.

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