How to lock or unlock profiles

To restrict access to a specific profile on your account, you can protect it with a Profile Lock PIN. If you have already accessed a profile and get prompted to enter a PIN before playing a TV show or movie, see more about account-level PINs.

To add a PIN to a specific profile:

Some devices cannot be updated with new features such as Profile Lock PINs.  
  1. From a web browser, go to your Account page.

  2. Open the Profile & Parental Controls settings for the profile you want to lock.

  3. Change the Profile Lock setting.

  4. Enter your Netflix account password.

  5. Check the box to Require a PIN to access the selected profile.  

    • To remove the PIN requirement, uncheck the box.

  6. Enter 4 numbers to create your Profile Lock PIN. Unless you're using an unsupported device, you'll enter this PIN to open the profile or play titles downloaded from it.

  7. To require a PIN any time a new profile is added to your account, select Require PIN to add new profiles.

    • This option is only available after creating a Profile Lock PIN for the main account profile.

  8. Select Submit.

How to recover a Profile Lock PIN

If you forget your Profile Lock PIN, click the Forgot PIN? link on the bottom of the screen. If you’re watching on a TV, enter the provided web address into a web browser. 

To view or edit the Profile Lock PIN that was created for the profile, enter your Netflix account password.

Your device may require a refresh to pick up the updated settings. To refresh:
– Switch to another profile, then switch back.
– Or, sign out of your device and sign back in.

To take full advantage of Parental Controls on Netflix, make sure you have the latest parental controls.