How to lock or unlock profiles

If you want to restrict access to a specific profile on your account, you can protect it with a Profile Lock PIN. 

To add a PIN to a profile:

Some devices cannot be updated with new features such as Profile Lock PINs.  
  1. From a web browser, go to your Account page.

  2. Open the Profile & Parental Controls settings for the profile you want to lock.

  3. Change the Profile Lock setting.

  4. Enter your Netflix account password.

  5. Check the box to Require a PIN to access the selected profile.  

    • To remove the PIN requirement, uncheck the box.

  6. Enter four numbers to create your Profile Lock PIN. Unless you're using an unsupported device, you will enter this PIN to enter the profile or play titles downloaded from it.

  7. If you want to require a PIN any time a new profile is added to your account, select Require PIN to add new profiles.

    • This option is only available after creating a Profile Lock PIN for the main account profile.

  8. Select Submit.

How to recover a Profile Lock PIN

If you forget your Profile Lock PIN, click the Forgot PIN? link on the bottom of the screen. If you’re watching on a TV, enter the provided web address into a web browser. 

To view or edit the Profile Lock PIN that was created for the profile, enter your Netflix account password.

Your device may require a refresh to pick up the updated settings. To refresh:
– Switch to another profile, then switch back.
– Or, sign out of your device and sign back in.

To take full advantage of Parental Controls on Netflix, make sure you have the latest parental controls.