How to add or remove a profile PIN

To restrict access to a specific profile on your account, you can protect it with a Profile Lock PIN. If you have already accessed a profile and get prompted to enter a PIN before playing a TV show or movie, see more about account-level PINs.

To add a PIN to a specific profile:

Some devices cannot be updated with new features such as Profile Lock PINs. Extra member accounts have 1 profile and it cannot have a profile lock.
  1. From a web browser, go to your Account page.

  2. Open the Profile & Parental Controls settings for the profile you want to lock.

  3. Change the Profile Lock setting.

  4. Enter your Netflix account password.

  5. Check the box to Require a PIN to access the selected profile.  

    • To remove the PIN requirement, uncheck the box.

  6. Enter 4 numbers to create your Profile Lock PIN. Unless you're using an unsupported device, you'll enter this PIN to open the profile or play titles downloaded from it.

  7. To require a PIN any time a new profile is added to your account, select Require PIN to add new profiles.

  8. Select Save.

Your device may require a refresh to pick up the updated settings. To refresh:

  • Switch to another profile, then switch back.

  • Or, sign out of your device and sign back in.

How to recover a Profile Lock PIN

If you forget your Profile Lock PIN, click the Forgot PIN? link on the bottom of the screen. If you’re watching on a TV, enter the provided web address into a web browser. 

To view or change the Profile Lock PIN that was created for the profile, enter your Netflix account password.

To take full advantage of Parental Controls on Netflix, make sure you have the latest parental controls.

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