How do I set a PIN for parental controls?

As the primary account holder, you have two options for controlling viewing on the account:

  • Account-level (hard controls): Set a 4-digit PIN that must be entered to play any TV show or movie above a selected maturity level, on any profile. A PIN ensures your child does not watch content rated above your selected maturity level.
  • Profile-level (soft controls): Set a maturity level for a particular profile to control the TV shows and movies available for that profile. You, the parent or guardian, ensure your child uses only the correct profile.

Note: This article contains information on the PIN feature in all countries except Germany and Singapore.

How to set a PIN for parental controls

Follow these steps to create or update your PIN settings. Please note that PINs are not supported on older devices produced before 2013.

  1. Access the Your Account page from a web browser.
  2. Select the link for Parental controls in the Settings section.
  3. Enter your Netflix account password on the screen.
  4. Enter four numbers into the PIN field (no letters).
  5. Set your PIN protection level from the following options:
    • Little Kids
    • Older Kids
    • Teens
    • Adults

    Note: For definitions of the PIN protection levels, view maturity ratings for your country.

  6. Select Save.

When to enter your PIN

You will be prompted to enter your PIN if you attempt to play a restricted title or episode, or if the rating changes between episodes while you are watching. Once a PIN is entered, it is active until you sign out, switch profiles, or do not interact with the service for a period of time.

When downloading titles to a mobile device, you will need to enter your PIN if the content exceeds the PIN protection level on your account. You will not be required to enter a PIN to play a TV show or movie offline once you have downloaded it.

How to recover a forgotten PIN

If you’re being asked for your PIN to watch your selected title but you've forgotten it, click on the blue Forgot PIN? link.

If after clicking the blue Forgot PIN? link.. then..
you are taken to the Netflix Sign In page sign in using your email and password and enter a new PIN in the PIN field on the next screen.
you are prompted to enter your password on the same page enter your password and enter your new PIN in the PIN field on the next screen.

How to remove a PIN from my account

  1. Access the Your Account page from a web browser.
  2. Select the link for Parental controls in the Settings section.
  3. Enter your Netflix account password on the screen.
  4. Set your viewing restriction level to the highest setting, Adults. This will allow you to watch any title of any rating without entering a PIN.