How do I set a PIN for parental controls?

As the primary account holder, you have two options to control viewing on your account with a PIN:

Require a PIN for specific maturity ratings

  • Set a 4-digit PIN that must be entered to play any TV show or movie above a selected maturity level, on any profile. A PIN ensures your child does not watch content rated above your selected maturity level.

Require a PIN for specific TV shows or movies

  • Set a 4-digit PIN that must be entered to play a specific TV series or movie, on any profile. A PIN ensures your child does not watch that particular TV series or movies.

How to set a PIN to restrict viewing above a selected maturity level

Follow these steps to set a PIN for specific maturity ratings, or to update your PIN protection level. Please note that PINs are not supported on devices produced before 2013.

  1. Access your Account page from a web browser.

  2. Select the link for Parental controls in the Settings section.

  3. Enter your Netflix account password on the screen.

  4. Enter four numbers into the PIN field (no letters) - this will be your PIN.

  5. Set your PIN protection level from the following options:

    • Little Kids - ALL

    • Older Kids - 7+, some 13+

    • Teens - 13+

    • Adults - 16+, 18+

    Note:
    For definitions of the PIN protection levels, view maturity ratings for your country.
  6. Select Save.

You will now be asked to enter your PIN when you attempt to play a title above your PIN protection level. Please note that once a PIN is entered, you will not need to enter it again until you sign out, switch profiles, or do not interact with the service for a period of time.

How to set a PIN to restrict viewing of a specific TV show or movie

  1. Access your Account page from a web browser.

  2. Select the link for Parental controls in the Settings section.

  3. Enter your Netflix account password on the screen.

  4. Enter four numbers into the PIN field (no letters) - this will be your PIN.

  5. Set PIN protection for a specific title by typing the title in the enter show or movie name box and clicking on the title when it appears.

  6. Select Save.

You will now be asked to enter your PIN any time you attempt to play a PIN-protected title. If you want to remove a title from your blocked list in the future, simply return to your Parental Control settings and select the X next to the title.

When to enter your PIN

You will be prompted to enter your PIN if you attempt to play a restricted title or episode, or if the rating changes between episodes while you are watching. Once a PIN is entered, you will not need to enter it again until you sign out, switch profiles, or do not interact with the service for a period of time.

When downloading titles to a mobile device, you will need to enter your PIN if the content exceeds the PIN protection level on your account.

  • iOS devices will require you to enter your PIN when downloading a title that is subject to PIN protection.

  • Android devices and the Windows 10 app will allow you to download content without entering your PIN, but will require it when attempting to play a title that is subject to PIN protection.

How to recover a forgotten PIN

If you’re being asked for your PIN to watch your selected title but you've forgotten it, click on the blue Forgot PIN? link.

If after clicking the blue Forgot PIN? link...

then...

you are taken to the Netflix Sign In page

sign in using your email and password and enter a new PIN in the PIN field on the next screen.

you are prompted to enter your password on the same page

enter your password and enter your new PIN in the PIN field on the next screen.

How to remove a PIN from your account

  1. Access your Account page from a web browser.

  2. Select the link for Parental controls in the Settings section.

  3. Enter your Netflix account password on the screen.

  4. Set your viewing restriction level to the highest setting, Adults. This will allow you to watch any title of any rating without entering a PIN.