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Common Issues
Black screen with no sound
Black screen with sound
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen
Video freezes but sound keeps playing
Can't sign in to Netflix
Related Articles
Can't sign in to Netflix
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen
Billing and Payments
How to download titles to watch offline
How to create, edit, or delete profiles
Related Articles
Can't sign in to Netflix
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen
Billing and Payments
How to download titles to watch offline
How to create, edit, or delete profiles