Netflix says 'Your Connection is Not Private'

If you see a message on your computer that says

Your connection is not private

It usually means your computer can't get to Netflix because of a network issue. Follow the steps below to fix the problem.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

What to do next

If the steps above didn't work, there might be malware on your computer or home network. Malware could try to take you away from the Netflix website or get your Netflix account details. Before you can use Netflix any existing malware should be removed. Talk to your computer's manufacturer or an IT expert for help.

For more information about security and Netflix, see How to keep your account secure.