Subtitle and caption appearance doesn't change

If you change your subtitle and caption appearance but the update doesn't change, follow the steps for your device below to fix the problem.

Android phone or tablet

Switch Netflix profiles

1. Open the Netflix app.

2. In the lower right, tap My Netflix.

3. Tap your Profile icon , then tap a different profile to switch to it.

   • If you don't have another profile, tap Add Profile to make a new one.

4. Follow the steps above to switch back to the original profile.

5. Try Netflix again.

Smart TV

Reload the Netflix app

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Reload Netflix.

3. Try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.